Customer Service Marketing

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646-***-**** **************@*****.***

OBJECTIVE

EXPERIENCE

ESSENTIAL SKILLS

Exceptional interpersonal and

communication skills.

Extensive online, print and digital media production skills (website

development, maintenance, direct marketing and video).

Self-Starter, ambitious

and a team player.

Exceptional listener and communicator who effectively conveys information

verbally and in writing.

Strong organizational skills, able to work under pressure and independently

to reach required deadlines.

Flexibility in managing multiple assignments and tasks, set priorities;

Ability to handle changing priorities quickly

Solution-oriented.

TECHNICAL SKILLS

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Adobe Illustrator CS4

Adobe Photoshop CS4

Adobe InDesign CS4

QuarkXPress

Adobe Dreamweaver CS4

Adobe Flash CS4

Copywriting

FTP, HTML & CSS

Novice Actionscript 3.0

SLR Photography

Final Cut Pro/Avid

EDUCATION

CUNY Graduate Center:

School of Interdisciplinary Studies

Hunter College

Bachelor of Science:

Art Direction & Media

To utilize my versatile experience in project coordination, marketing and

media design to efficiently support, implement and produce media campaigns

and marketing programs across all outlets, while making positive

contributions in a marketing environment.

CORPORATE

The One Group New York, NY March 2007 - Present

Marketing Designer/Media Coordinator

. Responsible for structuring and streamlining a solid in-house creative

department through strong brand identity while substantially increasing

company's presence in the hospitality industry by 75%.

. Conceive, design and implement marketing and branding strategies on a

wide array of projects across online, print, digital and broadcast outlets

including media kits, proposal, annual reports, identity, copy, logo

development, print, online and digital promotional and marketing content,

advertising, website, editorial advertisements, large format printing,

corporate stationary and signage.

. Manage and traffic all digital marketing content such as artwork, copy

and video footage, email and social networking marketing collateral and

editorial production schedules as well as outsource vendors and contract

employees.

. Oversee production schedules and plan coordination strategies of all

marketing materials internally and externally, expediting all projects to

be completed on or before deadline and to utmost client satisfaction.

. Compile, analyze and research hospitality and nightlife marketing trends

and data to develop brand identity and media plans for new business

ventures which target various markets.

. Build and strengthen effective working relationships with various

departments internally while interfacing daily to discuss the status of

current jobs and any new developments that may affect production schedules.

. Track and update marketing collateral, calendars and weekly marketing

status reports.

. Develop and maintain online/print media kits.

. Resolve any issues that have occurred and also adjusting the schedule

accordingly so that the needs and criteria of a project or client's vision

are satisfied.

. Daily interfacing with Vice President of Operations, Director of

Operations and Chief Executive Officer along with Marketing department and

Customer Service representatives to make sure brand identity is consistent

with collateral across all media platforms.

. Assemble all marketing and public relation material including footage,

proofs, production masters and final printed pieces.

. Create press-ready mechanicals for output as well as PSD files for Flash

design and web development.

. Maintain and manage photo library and press archival for all venues.

. Estimate all project costs and providing cost proposals to supervisors

and external clients.

. Manage workflow and delegate projects to interns and trainees while

guiding through its completion.

. Establish and maintain relationships with new vendors and expand resource

base.

. Coordinate with marketing and public relations teams and printers to

conceptualize and execute new campaigns and media plans for on and off

premise events.

. Approve proofs and communicate with printers, stock houses and vendors.

. Troubleshoot and expedite all issues needing immediate attention.

. Responsible for various other duties as assigned.

RRFA Consulting New York, NY April 2007 - April 2009

Project Based Designer

. Translated client's needs and business goals into design solutions.

. Tapped artist talent to create fresh brand identity and all correspondng

print collateral including corporate logos, promotional materials and

stationary; ensuring client's satisfaction.

. Work with client on concept approach that will bring increased brand

identity and sales.

Wax Poetics Magazine Brooklyn, NY February 2007 - April 2008

Art Department Intern & Assistant to the Creative Director

. Organized and prepared artwork for magazine production department.

. Edited layout and typography for editorial spreads.

. Scanned and retouched images for layouts; Archived and organized magazine

artwork and fact checked photography spreads.

. Assisted Creative Director with scheduling, expense reports and general

office duties.

. Assisted in pre-press production for upcoming issues.

. Collaborate with photography and editorial department to effectively

execute design themes throughout publications, books and online content.

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