Manager Customer Service
Resume:
Talena C. Adams
Hayward, CA (cell)
***** ***********@**.**
m
Experience
March 2010 - Carrington College California (contract)
Present Emeryville, CA
Director of Career Services
Responsible for managing all students scheduled for
externship.
Responsible for placing graduate students in their
desired field (i.e. medical assisting, pharmacy
technicians, front desk, criminal justice and
computer graphics).
Supervise one direct report.
Responsible for coordinating end of year
graduation.
Manager the placement and externship process while
also finding new externs sites.
Received Pace Setter award for 4th Quarter.
October 2005 - Nelson & Associates
May 2009 Pleasanton, CA
Recruiting Manager
Managing all job orders (ranging from 15-25) start
to finish including making final offer to
candidate.
Responsible for managing interview calendars for
clients and candidates (on a request basis)
Responsible for recruiting candidates with
accounting and finance backgrounds for project and
direct hire opportunities
Responsible for maintaining all I-9 and W4 for all
newly registered candidates.
Responsible for training new employees; including
how to use the current database system
October 2004 - Accountants Inc.
September 2005 Burlingame, CA
Staffing Manager
Responsible for recruiting candidates with
accounting and finance backgrounds for project and
direct hire opportunities
Managed reference checks
Responsible for maintaining all I-9 and W4 for all
newly registered candidates.
Worked with hiring managers from each client
account in candidate searches
Coordinated calendars for interview times
July 2001 - Enterprise Rent-A-Car
October 2004 Mountain View, CA
Branch Manager
Increased fleet growth by 11%
Prepared management trainees for the next level of
management
Established relations with current and new
businesses within my territory, which allowed my
office to increase profit, and fleet
Implemented a marketing plan to increase business
through out the target area
Assistant Manager
Increased fleet growth by over 5%
Balanced cash box, collected on accounts receivable
list
Worked as part of a management team marketing
potential dealership, body shop, corporate, and
retail business for individual branch locations
Participated in developing employees and
facilitating branch operational plan to reach
manager position
Management Trainee
Helped increase customer service scores from 67 to
83 out of 100
Responsible for maintaining and obtaining new
accounts
Trained how to create more corporate business
within our assigned territory
Created several marketing plans for local companies
and residential customers
Attended Top Performer dinner on a regular basis
for Corporate Accounts (discovering new business
and increasing money spent by current accounts)
August 2000 - Entrust.com
June 2001 Santa Clara, CA
Recruiting Coordinator
Coordinated all hiring managers calendars,
including scheduling, conference calls and travel
Created and maintained potential employee database
for recruiters and managers
Prepare written and verbal offers once candidate
was chosen for position
Responsible for career fairs at local Universities,
Colleges, and other Job Fair venues
Responsible for processing transfers, new hires,
departures, and other promotions
Process candidates new hire packet, which included
going over company policy, computer policy, and
other company dos and don'ts
Education San Jose State University - 2000
San Jose, CA
B.S., Criminal Justice
Minor Deaf Education
University of Phoenix - 2003
San Jose, CA
MBA, Masters in Business Administration, Management
Skills Proficient with MS Office Word, Excel, Power Point,
Outlook (PC, MAC), TempWare, VCG Staff Suite,
Crystal Reports
Awards/Projects 2008 Nelson Family of Companies Leadership
Development Program
Help create the Nelson Family of Companies Mentor
Program.
Established guide lines for Best Office Practices
Enterprise Rent-a-Car Diversity Management Program
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