Customer Service Sales
Resume:
Avry Jones
Fort Pierce, FL ***47
(H) 772 - 429-2880 - (C) 772 - 332-1649
*******@*******.***
SUMMARY
Seasoned banking experience in Debit Fast and accurate data entry
Fraud detection and Item Processing Ability to Multi-task
Highly organized and detail oriented Proficient in Microsoft Office
Excellent customer service skills products and programs
Strong communication skills Excellent leadership and team
Analytical aptitude player skills
EXPERIENCE
Riverside National Bank, a division of TD Bank
10/2004 - Present
Debit Card Fraud Specialist II
08/2008 - Present
. Researched debit card fraud trends and ensured investigations were
processed in a timely manner.
. Processed debit card and ATM card investigations as defined by policy
and procedure.
. Performed maintenance to debit cards or ATM cards as needed.
. Searched for suspected debit card fraud through banking computer
software.
System Administrator - Item Processing
07/2007 -- 08/2008
. Ensured all items received for processing were accurately proofed,
encoded, and electronically processed for posting to the general
ledger.
. Coordinated activities with branch offices, data processing,
bookkeeping, the Federal Reserve, check clearing houses, other banks,
and relevant service departments.
. Ensured that discrepancies, exceptions, and rejected items were
properly handled, investigated, or referred for investigation.
. Troubleshot technical issues for Wausau/Optima and branch capture for
all branches of Riverside Bank
Transaction Specialist - Exception Item Processing
10/ 2004 - 10/2007
. Processed debit and credit items for deposits, savings, certificate of
deposit, and loans.
. Input overdraft items based on decisions made in the field.
. Worked stop payment report and processed ACH return items.
. Processed chargebacks and balanced all work.
. Processed items to be returned through the Federal Reserve.
. Troubleshot technical issues for Wausau/Optima and branch capture for
all branches of Riverside Bank
IGT-OES
04/2003 - 09/2003
Retailer Service Representative
. Serviced Integra, Omnilink, and Omnipoint State Lottery terminals for
4 counties.
. Kept retailers updated with changes in the Florida Lottery.
STAPLES
02/2002 - 03/2003
Copy Center/Sales Associate
. Performed desktop publishing and graphics art in the Copy Center.
. Copied, printed, and laminated jobs to customer specifications.
. Provided customer assistance in the electronic department.
EDUCATION
Currently enrolled with Westwood College - Online Campus participating in
the School of Game Art Design
COMPUTER SKILLS
Microsoft Office -- Word, Excel, PowerPoint, Outlook, Publisher, Access;
Adobe Reader, Acrobat, Photoshop, AND Jack Henry (AS/400) banking software.
REFERENCES
Laura McFarland
2021 50th Ave
Vero Beach, FL 32966
Reference: Professional
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