Quality Assurance Control

Vu H. Phan

**** ******** ** ** ? Auburn, WA *****

*******@*******.*** ? 703-***-****

Summary of Qualifications

Accomplished Data Analyst/DBA, QA Analyst with extensive experience in

diverse areas of information technology; candidate for Oracle DBA Certified

Professional; highly skilled in analyzing, testing, configuring, and

maintaining web-based as well as database applications; participate in

various technical projects from inception through completion as well as

resolving IT issues.

CORE COMPETENCIES

Database Management Customer Services Troubleshooting

Software Engineering Computer Operations Quality Control

Unix Commands & Scripts Web-Based Oracle Utility Tools

Process Improvements Applications Systems Development

Systems Analysis

Professional Background

Artech Information Systems LLC

Contracting for AT&T Government Solutions - Oakton, VA (01/2010 - 08/2010)

Data Analyst/DBA

. Work closely with Analysts, DBA, Developers, and Testers in database

development and production environment to analyze data from

user/business requirements and translate data logically and physically

into Oracle datable tables.

. Provide various supports to growing and complex Oracle databases by

using TOAD and SQL Loader to import data from flat files into Oracle

database tables, and update existing database objects such as: Tables,

Indexes, Store Procedures, Triggers, Packages...etc

. Perform multi tasks on TOAD to analyze and map data between Excel

spreadsheet files and an Oracle temporary table to be sure all columns

are consistent, then execute an PL/SQL procedure to transfer data from

temporary table into staging database

. Gather systems reporting requirement from various government agencies

to develop user specification and test requirements

. Develop and implement test plans and procedures to accurately test the

application code, functions, modules and systems, document test

defects, and work cooperatively with user acceptance testing team to

ensure timely and accurately problem resolution before software

released into production environment

. Generate weekly report for GSA by executing SQL Server scripts to pull

hundred thousands of records out of a Teradata database, the results

saved in text files and imported back into an Access table to submit

to GSA for inventory and tracking purpose

. Assist in supporting and maintaining production database

Affiliated Computer Services, Inc. - Germantown, MD (2007 - 2009)

Quality Assurance Analyst

. Collaborated with Engineers and Technicians on improving the quality

of the E-ZPass program in the State of New Jersey and State of New

York, which was an electronic toll collection system.

. Performed various Unix, SQL commands and scripts to access into Lane

Controllers and Oracle database, which monitored lanes condition and

notified Engineers and Technicians in the field if problems occurred.

. Established processes, procedures, and standards for quality control

activities.

. Interacted with Developers and Engineers to ensure quality control

protocols were adhered to.

Resultz Staffing - Germantown, MD (2007)

Computer Support Analyst - Affiliated Computer Services, Inc.

. Provided high level of support in managing technical support

initiatives.

. Participated in troubleshooting and problem resolution activities.

NTVI, Inc. - Falls Church, VA (2006)

Information Technology Analyst

. Played a key role in designing, developing, and maintaining a web-

based application for the U.S. Surgeon General's Office.

. Led efforts to convert a series of spreadsheet files and records into

Oracle database utilizing Oracle utility tools as well as specialized

techniques.

DTSV & DJA, Inc. - Crystal City, VA (2003 - 2006)

Quality Assurance Analyst

. Served as the Indexer and performed the quality review of indexing

work.

. Prepared the document associated with patent applications for scanning

to an electronic image.

. Spearheaded indexing efforts associated with identifying patent

application case types and serial numbers, document types, and

associate codes.

. Prepared batch and index sheets using MADRAS electronic processing

system and assembled property indexed documents in prescribed order to

be scanned.

. Participated in identifying, sorting, and filing applications and

associated material.

. Gained specialized expertise working with all PTO application filings

and document processing systems.

. Conducted quality control checks and corrected errors on all indexed

cases, which ensured proper indexing prior to sending to the scanning

department.

Smiths Industries Aerospace - Germantown, MD (2001)

Associate Software Engineer

. Managed efforts to perform requirement analysis and design using

various support tools and methodologies including Microsoft Visio and

UML.

. Created and executed unit and systems testing successfully.

. Collaborated with Software Engineers, Quality Assurance, and

Configuration Management Specialists on tracking and debugging

programming errors.

Additional experiences includes Student Intern III - BAE Systems, Silver

Spring, MD (2000)

Education & Credentials

Bachelor of Science, Computer Information Science (2001)

University of Maryland University College - College Park, MD

GPA: 3.7

Credentials: Candidate for Oracle 10g Certified Associate & Professional

Technical Skills

Operating Systems:

Windows NT, XP Professional, Unix and Linux

Database Management Systems:

Oracle 8i, 9i, 10g, 11i, SQL Server, Access 2007

Database Management Tools:

TOAD for Oracle, Oracle Enterprise Manager, SQL Developer

Programming Languages:

Java, PL/SQL

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