Engineer Customer Service

JESSICA STERNER-JACLIN

*** ********** *** ****://www.linkedin.com/in/jessicasterner 407-***-****

Orlando, FL. 32828 ********@*****.***

SUMMARY

An innovative and detail oriented Software Application Engineer with over 10 years of experience in the

technology field. Six years of comprehensive experience in software design and development, new feature

development, and documented research. Affective at bridging the technical gap between end users and

developers. Highly organized with strong written and verbal communications. Customer, goal, and work-oriented

with a passion for continuous improvement and learning. Technical Skills include:

Languages: C/C++, SQL*,.NET*, XML, HTML*

Databases: MS SQL Server, MS Access

Operating Systems: 32 and 64 bit MS Windows (2000, XP, 2003, Vista, 2008, 2008R2), DOS

Software: MS Visual Studio, MS Virtual Server, MS Hyper-V, CVS, MS Office, MS System Center,

Visual Slick Edit*

Tools/Technologies: Client-Server Architecture, COM, STL, UML*, MS Volume Shadow Copy Service, MS

Cluster Services, Win 32 APIs, Boost, Debugger Tools for Windows, Object Oriented

Concepts, SDLC, Scrum, PowerShell*, WMI*, AD*, NDMP*, TCP/IP*, MS Azure*

* - Familiarity with but not expert

PROFESSIONAL EXPERIENCE

SYMANTEC, Heathrow, Florida 2006 - 2010

(One of the world’s largest software companies, providing system management, storage and security solutions

for consumers, small businesses and large global organizations.)

Software Engineer, 2006 – 2010

Contributed to the development efforts including documentation, design, presentations, demos, implementation,

support, debug, testing, and development for six consecutive releases for the Backup Exec product.

• Designed and developed utilities and implemented engine support for MS Virtual Server agent. Worked with

a team on a final product that was and still is a top selling agent for Backup Exec.

• Designed and developed feature to support MS Hyper-V clusters allowing Backup Exec to be the first

product to support virtualization at that level.

• Addressed customer complaints about the Backup Exec not being able to automatically protect new

resources by developing an engine solution for the virtualization agent that laid the ground work for the

Dynamic Inclusion feature to be utilized across all other agents.

• Identified weakness in code and persuaded management to allow development for improvements creating

an improved user experience as well as receiving an award for proactive and prompt action in resolving

issues for the beta release of Backup Exec products.

• Prepared and presented demos and innovative ideas on MS Azure which facilitated growth and relevance of

the Backup Exec product including several new intellectual property concepts related to the cloud.

• Developed proof of concept application for integrating MS System Center Virtual Machine Manager into the

existing product utilizing C# and PowerShell, decreasing implementation time for a new agent if utilized.

• Streamlined developer tools and utilities by developing a C# pluggable application for gathering, adding, and

organizing test tools and utilities.

• Increased collaboration, shared knowledge, promoted education amongst developers by researching and

creating architecture diagrams to clearly outline and explained inner workings of the Backup Exec engine.

• Participated in SWE conference as a keynote speaker and conducted workshops to promote interest in IT

careers for young girls resulting in an award for promoting education and community involvement.

Associate Software Engineer, 2006

Contributed to the development efforts including, debug, escalations, development, and testing for 11.0 release

of the Backup Exec product.

• Developed visual C++ application with SQL backend to gather and process CPPunit test results, allowing

simple review and reporting of for management.

JESSICA STERNER PAGE 2

FREEDESIGN, INC., Apopka, FL 2004

(Apopka’s only full-service Information Services company providing web development and hosting, hardware

and software training and support to custom access or web based applications.)

Software Developer

VBA and VB.NET software development, MS Access and SQL database development, HTML and FrontPage

website development, customer consultation, training, and support for four different clients.

DBSYS, INC., Lake Mary, Florida 2002 - 2004

(An independent consulting firm specializing in Telephony, VOS Programming, computer sales and

services. A recognized Dell Marketing Partner and a partner for education for Orange County

Public Schools.)

Technical Support Person

Database development, Design and development of presentation, documentation and training material. Website

development, customer service, phone and online technical support for Dell systems.

MEADOW WOODS MIDDLE SCHOOL, Orlando, Florida 2000 - 2002

Technology Support Representative

Hardware/Software/peripheral installation, administration, troubleshooting, and maintenance/repair for Windows

workstations and servers. Database development, Maintain site-based networks and computer labs. Design and

development of presentation, documentation and training material.

ORANGE COUNTY PUBLIC SCHOOLS, Orlando, Florida 1999 - 2000

Technology Assistant

Hardware/Software/peripheral installation, administration, troubleshooting, and maintenance/repair for

Windows workstations and servers. Technical writing, user instruction and support.

EDUCATION / TRAINING

B.S., Information Technology/Programming, Kaplan University, Boca Raton, FL, Summa Cum Laude

A.A.S., Computer Information Systems/Programming, Kaplan University, Boca Raton, FL

Software Developer Expo C++ Course Track

Advanced C++ Debug Training Course

ADDITIONAL RELEVANT INFORMATION

Patent Filed for “Techniques for Virtual Machine Backup Scheduling”

Symantec Rookie of the Year Award Data Protection Management Group

On the board for the Orlando .NET User Group for the past six years

Regularly involved with organizing and speaking at Microsoft, SWE and Symantec conferences

Contact this candidate