Customer Service Manager

Linda Benyard

**** ****** ****, *******, ** *****

Ph. 706-***-****, E-mail: *********@*****.***

Objective

Creative and innovative leader with impeccable organizational skills and

multi-tasking abilities. Efficient and Effective communicator with high

ethical ideals and integrity. Consistent and reliable team player with

initiative and drive.

Professional Experience

Assistant Manager

. Assists in the management of production, labor control, food cost

control, and inventory levels. Monitors quality of products, cleanliness,

cash control, and customer service/satisfaction. Follows company policies

for cash control and security.

. Assist in the scheduling of crewmember and managers shifts effectively

and assists in executing appropriate crew training.

. Oversees the performance of all duties associated with the compliance

with the performance standards described in the Checkers operations manual

and other Checkers policies/procedures. Ensures that all finished prepared

products meet or exceed Checkers standards in appearance, taste, and

presentation to the customer.

. Accounts for and is responsible for making change, handling money, and

balancing at shift-end (cash bank, changers, or other methods) with ticket

amounts for assigned shift.

. Responsible for developing a working knowledge of Company price list,

cost of goods, in order to quote prices to customers and potential

customers by memory, and properly quote larger, more detailed jobs.

. Maintain, grow, and build long term relationships with account

portfolio via phone calls, emails, promotions, and job quality follow up;

recognition and sharing of all potential leads to Account Manager.

Administrative Assistant

. Assists in phone reception for executive and administrative departments.

. Prepares and coordinate mail, faxes, and express packages; provide filing

assistance.

. Provides clerical/administrative support, including the composition and

preparation of

routine correspondence and presentations using computer software

applications.

. Prepares and maintains Administrative Assistant procedures. Maintains

training curriculum and provides training to back-up personnel; advises

supervisor of any issues to ensure excellent customer service.

Career History

Assistant Manager Burger King (Atlanta, GA)

2010 - Present

Assistant Manager Checkers (Atlanta, GA)

2009 - 2010

Credit Acct, Admin. Astral Brands (Atlanta, Kennesaw,

GA) 2006 - 2009

Associate Sales/Clark Wal-Mart (Augusta, GA)

2005 - 2006

Manufacture/Operator Tyco Healthcare (Augusta, GA)

1993 - 2005

Machine Operator MAU Temporary (Augusta, GA)

1991 - 1993

Machine Operator Shaw Industries (Fitzgerald, GA)

1985 - 1990

Education

Diploma in Clerical Admin. East Central Technical

College(Fitzgerald, GA) 1983 - 1985

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