Customer Service Management

Joelle Vargas

***** ******* **. ********, **. ***95 Phone: 310-***-**** Email:

******.******@*****.***

OBJECTIVES

To obtain a position within a thriving company that will utilize both my

education level and experience in customer service, while enhancing my

professional growth and development.

WORK EXPERIENCE

2006-2010 Enterprise-Rent-A-Car

Inglewood, CA

Management Trainee

. Assisted in all daily administrative aspects of office management for

local branch that averages $250,000 monthly.

. Responsible for underwriting to secure vehicle rentals, contract

auditing, and negotiating.

. Facilitated subrogation between ERAC and various insurance companies,

body shops, and dealerships.

. Assisted with fleet management of over 250 vehicles (fleet growth

approximately 20% annually).

. Management of both individual and corporate accounts.

. Responsible to track, document, and file weekly company profit in

conjunction with creating budget reports and branch losses.

. Maintained excellent customer service in a high volume, fast paced

environment.

2006 Gospo Centric Records

Inglewood, CA

Receptionist/ Personal Assistant

. Provided daily calendar and scheduling management for upper management

team.

. Coordinated all travel, including detailed itineraries.

. Assisted in pre-album releases, including distribution of sample

packages to local radio stations, retail outlets, faith based

organizations, etc.

. Maintained and managed all incoming and outgoing correspondence on an

international level.

. Responsible for data entry, and minute preparation.

. Facilitated weekly conference calls both with the local office and

East Coast Division.

. Executed special projects when assigned.

2005-2006 1st Position Entertainment Los

Angeles, CA

Office Manager

. Forged and maintained business relationships with local and national

record labels and radio stations.

. Responsible for office administration including phones, incoming/

outgoing correspondence, email management, fax transmissions, and file

maintenance.

. Managed daily schedule for both management and line staff.

2005-2006 Best Buy Murrieta, CA

Appliance Expert

. Initiated excellent customer service and assistance.

. Specially trained to be responsible for floor display in home

appliance department.

. Collaborated with members of the corporate team and other associates

to integrate departments for effective advertising store wide.

. Conducted daily inventory checks and inventory maintenance.

EDUCATION

2004-2006 California State University, Fullerton

Fullerton, CA

Bachelor of Arts, Communications

2002-2004 Mount San Jacinto College

Menifee, CA

Associate of Arts, Humanities

Associate of Arts, Liberal Arts

Associate of Arts, Social/Behavioral Studies

SKILLS

Phones, Faxing, Document Filing, 10 key, Internet savvy, Microsoft Office:

Word, Excel, and Office Tools.

REFERENCES

References are available upon request.

Contact this candidate