Customer Service Manager
Resume:
MARK LONGO
***** *** **** ***** ***********, DE 19933
H 302-***-**** C
LOGISTICS MANAGEMENT PROFESSIONAL
Leading through Personal Example
PROFILE
Logistics Professional with a record of managing operations to accelerate
and sustain sales growth and drive top-line revenue. An experienced manager
with a broad-based background in the successful accomplishment of
organizational goals. A leader in the integration of diverse teams that
support corporate programs and service offerings, with a solid record of
exceeding both management and customer expectations with superior Client
Relationship Management and staff management expertise.
. Customer Service-minded manager with keen business acumen who develops
employees to their fullest professional and productive potential. A
results-oriented and driven Manager with broad-based expertise in
organizational and staff management who believes in pitching in to
work side by side with staff when necessary. Excellent organizational
qualities, able to streamline and improve team goals and achievement.
. Thrives in environments requiring a high level strategist and a big
picture thinker, as well as hands-on experience. Proven management
skills utilized in driving profitable and cost effective collaboration
between all stakeholders, both corporate and client, and critical
business functions.
CORE COMPETENCIES
Training . Motivation . Process Improvement . Safety . Cost Control .
Service Culture
Operations Management . Spreadsheet Analysis . Goals Setting . Conflict
Resolution
Productivity Enhancement . Standards and Policy Enforcement
Service Level Analysis . Supervision . Customer Service
PROFESSIONAL EXPERIENCE
Schiff Farms Harrington, DE
2009-2010
Dispatcher
Oversaw scheduling and dispatching of 17-20 company trucks, including daily
driver communication. Streamlined dispatch software, created spreadsheets
for improved evaluation, and enhanced customer service.
. Managed all freight invoicing and driver payroll.
. Ensured adherence to DOT standard regulations.
H&M Bay Federalsburg, MD
2006-2009
Logistics Coordinator
Managed shipping operations, including scheduling, soliciting freight,
providing shipping rate quotes, setting up new trucking companies, and
securing insurance.
. Revised spreadsheets for easier understanding, and helped develop
enhanced contractor base and improved communication with shippers.
Mark D. Longo
Page 2
H&M Bay continued
. Maintained cost effectiveness for company and drivers by maneuvering
freight on loads.
. Ensured coverage of Less-Than-Truck (LTL) loads.
FedEx Ground Home Delivery Bridgeville, DE and Fredericksburg,
VA 1998-2006
Service Manager
Provided direction and supervision of package handlers and clerical
personnel, including analysis of contractor work areas, observation rides,
and contractor paperwork reviews. Ensured correct package information and
dispatching.
. Helped improve work culture through modeling work ethic and pitching
in to complete tasks.
. Instrumental in enabling terminals to run highest service numbers in
region.
. Improved safety and productivity of new drivers and contractors.
. Scheduled temporary drivers and rental vehicles.
. Conducted safety meetings.
Grotto Pizza, Incorporated Dewey Beach, DE
1997-1998
Assistant Manager
Led operations for optimum quality customer service, including inventory
management, control of food costs and labor percentages, floor supervision,
and enforcing company policies and standards.
. Scheduled employee shifts, and managed time cards and payroll.
. Recruited, interviewed, hired, and trained new employees.
City of Seaford Seaford, DE
1994-1997
Assistant Director, Parks and Recreation Department
Implemented and oversaw various recreational activities and leagues for
youths and adults, including schedule generation for all recreational
leagues and managing community pool.
. Organized special events, including family expos, bus trips, and
children's events.
Sussex Trust Company Georgetown, DE
1990-1992
Manager Trainee
Read and analyzed various financial reports, corresponded with customers in
Collections Department, and performed risk assessment for Lending
Department.
. Taught various aspects of banking in local school as part of Junior
Achievement Program.
EDUCATION
Bachelor of Science, Finance Virginia Polytechnic Institute and State
University Blacksburg, VA
PROFESSIONAL RECOGNITION
Numerous Service Awards, FedEx
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