Customer Service Quality Assurance

DANILO CORRONS

**** ** **** ******* ● Miami, FL 33155 ● 305-***-**** ● ********@*******.***

OBJECTIVE

Obtain a position where experience with computer hardware and software, quality assurance, customer service and

technical support contributes to the growth of the company and adds value to operations .

TECHNICAL SKILLS

Microsoft Office 2003 Windows XP Microsoft Virtual PC

Microsoft Office 2007 Windows Vista Oracle VirtualBox

Windows Server 2008 Windows 7 VMware Player

WORK EXPERIENCE

Dell, Alienware Gaming Division 2006-2010

Software Development Manager, Applications

Manage software application integration into computer systems through the life of the product.

Create test cases to be used while validating software applications.

Test and script all software applications for all necessary platforms.

Manage relationships with 3rd party vendors to ensure timely delivery of applications and updates.

Resolve issues encountered during the validation and testing of hardware and software configurations.

Quality Assurance Technician for Operations

Perform quality audits on random computer systems shipping from the Manufacturing facility.

Report all product, process and operator non-conformances to the proper department.

Create and maintain tickets on the Quality Audit Ticketing System.

Send systems with technical non-conformances to the Diagnostics department.

Implement new procedures to improve the overall quality of Manufacturing.

Quality Control Technician for Depot Repair Facility

Perform quality inspections on all priority computer systems being serviced at the Depot repair facility.

Reported all computer systems failing the quality inspection to Depot management.

Created and maintained tickets on the Depot Quality Control Ticketing System.

Held weekly meetings to inform Depot Repair Technicians of their overall performance.

Trained Depot Repair Technicians how to improve diagnostics and repair quality.

Critical Issues Agent

Addressed escalations from the Office of the President, Customer Service and Technical Support.

Researched, resolved and answered letters from customers and the Better Business Bureau.

Reported internal issues in the form of Discrepancy Reports.

Acted as a technical liaison to the Customer Support Operations Department and Product Group.

Performed quality inspections of Depot systems of CIT priority.

EDUCATION

New Horizon Computer Learning Center

Currently Enrolled: MCITP Server Administrator/CCNA

Miami Dade College, Miami, FL

Major: Information Technology

Bilingual: Fluent in English and Spanish

CERTIFICATIONS

CompTIA A+, N+

MCTS: Windows Server 2008 Active Directory, Configuration

MCTS: Windows Server 2008 Network Infrastructure, Configuration

MCITP: Server Administrator

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