Technician Customer Service
Resume:
Thandi Odili Amos
Washington Dc 20011
Email: ablvko@r.postjobfree.com
Telephone :929-***-****
Objective
Extensive experience in delivering except ional customer sat isfact ion and improving overall
operations. Intuitive analyt ical abilit y to attain network, desktop and applicat ion level
so lut ions.
Achievements
Computer Technician wit h more than 15 years of experience, including so ftware, hardware,
networking, as well as working directly wit h customers in a help desk problem so lving
environment. Built, maintained, and repaired co mputer systems to improve speed, reliabilit y,
and efficiency o f operation. Professio nally cert ified by CompTIA.
Funct ion well in a team environment while being self-mot ivated to work
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effect ively without supervisio n.
Effect ive co mmunicator with excellent written and oral co mmunicat ion skills
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Computer Networking and Co mputer Repair Experience
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Demonstrate expertise in networking, computer setup and installat ion of
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co mputer peripheral devices.
Support of Windows 7/Vista/XP/2000/3.1/NT/DOS/Server 2000 / 2003
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Competency installing any hardware and so ftware devices, as well as troubleshooting any
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computer related problems.
Experience
2014-Present
Computer Field Technician
Worldwide Tech Services
• Repair Dell Desktop and Laptops which are under Warranty by Dell
• Repair Dell Printers
• Repair Lenovo Laptop and desktop Which are under Warranty by Lenovo
2010 – 2014
Computer Technician
ComputerWizTec, Jamaica
Provide 24 hour Service Support to over nine retail stores in the parish of St. Ann.
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Perform preventative maintenance on all aspects of retail and office computer
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equipment used by the retail industry
Repair server, Surveillances Cameras, and microcomputer components.
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Install Servers, Surveillance Cameras and network cabling.
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Provide remote access to various servers.
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Making recommendat ions on how to improve clie nt’s systems both software and
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Hardware.
Configuration o f LAN network both wired and wireless wit h combinat ion of Laptop,
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desktop and accessing a central Locat ion (Server)
2008 – 2010
Computer Technician
Computer Comfort Zone., Cayman Island
Repaired desktop, Laptop hardware and peripherals
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Performed preventive maintenance and system updates to retailer stores
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Assisted and provided desktop support for our internet café and others.
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Remote backup of various retail store thru out the island.
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Server installat ion and configurat ion.
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Network cabling for both computer and Surveillance cameras.
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Computer and server assembled to suite various customer special need.
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2004 – 2007
Computer Technician
Pc Power House, Cayman Island
Making recommendat ions on how to improve clie nt s systems
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Researching and resolving retailer system issues and quest ions by phone and by
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Connecting to retailer systems remotely.
Assist ing and provide desktop for our internet café and others.
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Remote backup of various retail store on island.
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Training new retail emplo yees on how to use various software in relat ion the internet
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café.
Server installat ion and configurat ion.
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Network cabling for both computer and Surveillance cameras.
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Computer and server assembled to suite various customer special need.
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2000-2004
Computer Inventory Clerk
Associated Industries Ltd, Cayman Island
• Post all goods purchases into the computer data base.
• Correction of stock to match the amount in the computer system.
• Ordering of goods and pricing.
• Fo llow up on all back order and shortage amount.
1997-2000
Computer Technician
National Insurance Scheme, Guyana
• Installat ions o f computers system, network printer and terminals.
• Trouble shoots and repairs of terminal and computers.
• Configurations of mult iplexor.
• Provide training to staff on use of co mpany software.
Education and Certification
Dell Certified
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• Lenovo Certified
Comptia (A+)
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Soft Tech, Cayman Island
Hardware & Software of Computer Studies (Certificate)
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Universit y of Guyana, Guyana
Radio Electronics (Certificate)
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Guyana Technical Institutes, Guyana
Caribbean Examination Counsel (Certificate) Mathematic III, English III, Principle of Business II
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and Office Procedures III.
Brickdam Secondary School, Guyana
• Basic / General Electronics (Certificates)
Electronics Service Centre, Guyana
Contact this candidate