Customer Service Quality Control

Allan Kearns

*** ***** ******, ********, ** *****

Telephone: 951-***-****

ablvhd@r.postjobfree.com

Objective

Versatile, highly organized and productive professional eager to contribute

management, customer service, and project administration expertise toward

supporting the employer in achieving established goals and objectives.

Profile

. Possess extensive background in residential construction; equally

proficient in hands-on tasks and directing complete development

efforts.

. Considerable management experience; train, motivate, and direct crew

in performing tasks efficiently and professionally; enforce and ensure

strict attention to occupational safety rules and regulations.

. Substantial experience in contract administration, code compliance,

public relations, rental property maintenance and management, and

driving outstanding customer service and satisfaction.

. Leverage proven organizational strengths to determine/devise work

schedules, supervise subcontractors, and steer stringent quality

control and assurance.

. Committed to completing initiatives within challenging timeline and

budget parameters; gracefully balance multiple priorities with

competing deadlines.

. Certified in SWPP (Storm Water Pollution Prevention).

Professional Experience

Fiesta Development, Corona, CA, August 2000 to September 2008.

Superintendent

. Steadily advanced through a series of promotions to spearhead

production and maintenance of model homes, navigate customer service

operations, and ensure quality control.

. Cooperatively partner with city and county officials throughout

numerous communities to drive efficient project completion.

. Apply dynamic leadership talents toward directing and supervising

efforts of sub-contractors throughout construction life cycle.

Assistant Superintendent

. Proactively supported Superintendent through complete construction

process for single-family homes.

. Held accountability for quality control and compliance; diligently

scheduled city and county inspections.

. Demonstrated proficiency in interpreting architectural and engineering

plans for sewer water storm drain, dry and wet utilities, curb and

gutter, streets, and trench to expedite successful project completion.

Customer Service

. Steered exceptional customer service operations to ensure and maximize

satisfaction.

. Facilitated customer walk-through, personally made repairs, analyzed

and administered warranty issues, and oversaw mold mediation.

Alvarez Drywall, Chino, CA, 1995 to 2000

Drywall Quality Controle

. Exhibited sharp attention to detail in putting up drywall, inspecting

surface finish prior to painting, repairing imperfections or damage,

and applying tape and texturing when applicable.

. Displayed polished communication, negotiating and interpersonal skills

as homeowner warranty representative and in swiftly responding to

requests for repairs and/or alterations.

Education

AA Degree, Valley College, San Bernardino, CA

San Jacinto College, Water math, Distribution 1&2, Waste

water treatment operation 1&2.

Currently enrolled in Pumps and Motors, Water law and Waste water Treatment

3 4 & 5

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