Human Resources Customer Service
Resume:
Angela Marie Isaac
Clare, MI 48617
*************@*******.***
SUMMARY: Seasoned, dynamic human resources professional with a diversity
of experience in effectively dealing with employee
relation issues, strategic planning, training,
recruiting, interviewing, and making hiring decisions
while delivering superior internal and external
customer service. Demonstrates proven ability to
quickly gain credibility with peers and customers in
every facet of the organization and brings to the
table an enthusiastic, can-do attitude with the
ability to make sound decisions on a timely basis.
ACCOMPLISHMENTS:
. Designed and implemented recruiting process
. Rewrote and implemented new employee orientation
. Constructed and implemented leave of absence request
procedure
. Reduced worker's compensation experience rating by
10%
. Facilitated safety committee
. Participated on management team in contract
negotiations with two local USWA bargaining units
RELATED SKILLS:
. Fluency in Microsoft Office Package, Internet
Explorer, Netscape and Microsoft Outlook
. HRIS (ADP, PeopleSoft (EPIC), Taleo) and other
database administration
. Superior negotiating skills
. Proven organization and prioritizing skills
. Excellent written and verbal communication skills
. Extensive employment law knowledge
. Sourcing and recruiting talent
. Interviewing qualified talent
. Conducting presentations to large audiences
. Training new employees and peers
. Advising management on employee discipline issues
. Advising management on work rules
. Investigating employee relations issues
. Unemployment claims management
. Budget forecasting
. EEO reporting and affirmative action planning
. Risk management
EXPERIENCE: WCZY 104.3 / WMMI 830, Mt. Pleasant, MI
Marketing Consultant
2007 - Present
Managing and creating radio marketing plans from budgeting
through production for a portfolio of clients, prospecting
new clients, developing promotional campaigns and assisting
with production as well as overall account management and
developing promotional materials for the station
Tweeter Home Electronics, Canton, MA
Senior Regional Human Resources Representative
2005 - 2006
Executed all human resources functions for a 17 store
region, including employee relations investigations,
counseling managers on employee discipline, recruiting,
interviewing, strategic workforce planning and forecasting
and responding to unemployment benefits claims
Angela M. Isaac
Page 2
Primacy Relocation, LLC. St. Louis Park, MN
Lead Relocation Consultant
2004
Delivered a wide range of relocation products and services
to one dedicated Fortune 500 client in a high paced, high
volume atmosphere. Interpreted policy, made
recommendations, budgeted for relocations and international
assignments
Best Buy Corporation (ProStaff), Richfield, MN
Recruiter
2003- 2004
Recruited qualified talent for consumer services hub in
order to grow as an efficient enterprise, including
sourcing, interviewing and making recommendations for
second interviews, including conducting job fairs and HRIS
database management
SIRVA Relocation, Plymouth, MN
Personal Move Manager
2000 - 2003
Coordinated all aspects of relocation from authorization to
closing while maintaining the highest level of customer
service for one dedicated client with five levels of
benefits. Interpreted policy and made recommendations,
budgeted for executive relocations and conducted quarterly
client meetings and presentations
Express Personnel Services, Eagan MN
Personnel Supervisor
1999 - 2000
Serviced specified book of business, including recruiting,
interviewing, placing associates, client relations, and
HRIS database management
Johnson Matthey Electronics, Minnetonka, Minnesota
Human Resources Generalist
1996 - 1999
Responsible for all aspects of recruiting and hiring, EEO reporting,
managing worker's compensation claims, managing CDL driver
pool and random drug testing program, responded to
grievances, assisted with arbitrations and conducted
employee relations investigations
Corporate Human Resources Assistant
1994 - 1996
Administered group health, dental, life and short term disability
insurance, 3 tiered 401(k) plans and flexible spending
accounts, COBRA, FMLA and worker's compensation for
multiple site manufacturing firm. Also served as first
line contact for Union leaders for contract interpretation
inquiries
EDUCATION: University of Saint Thomas, Saint Paul, MN 1999
Bachelor of Arts: Human Resources Management
Employer's Association, Golden Valley, MN
Complying with FMLA
Complying with COBRA
Investigating Discrimination and Harassment Complaints
Record Keeping Requirements
VOLUNTEER Clare Area Chamber of Commerce - Current
OPPORTUNITIES: Educator, Referrals Over Breakfast Group
Mt. Pleasant Area Chamber of Commerce - 2009
President, Referrals Over Breakfast Group - current member
Junior Achievement - 2009 - Current
Classroom instructor
PROFESSIONAL Employee Relocation Council CRP, Certified Relocation
Professional, 2002
DESIGNATIONS:
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