Customer Service Training

Matthew T. Hertz

**** ******* ***** ? Virginia Beach, VA 23462 ? Phone: 850-***-**** ?

**********@*****.***

Profile

Professional Naval Line Officer with 9 years of experience leading U.S.

Sailors and operating multimillion-dollar government assets across diverse

environments.

Respected leader of successful teams. Able to conceptualize and orchestrate

mission objectives at a divisional level that effectively reinforce and

build morale.

Professional Experience

Department of the navy, norfolk, va

Combat Information Center Officer, 5/2009 to Present

Manage a division of 20 Operational Specialists. Responsible for training,

developing and overseeing an effective combat information center watch

team. Coordinate all casualty and readiness reports to fleet commanders.

Facilitate a weekly planning board with the Commanding Officer and

Department Heads to establish the long and short range command schedule.

Stand tactical watches utilizing proper navigation techniques and the

ship's self defense system.

Selected Accomplishments:

Planned, briefed, and helped execute several joint exercises with

Brazilian, Uruguayan, and Argentinean Navies during Southern Partnership

Station 2009.

Maintained Ship's long and short range schedules.

Received a score of "Outstanding" during yearly Division in the Spotlight

Inspection.

Qualified Officer of the Deck (Underway). Duties involve the safe

navigation, operation and self defense of a U.S. Navy warship steaming in

international waters.

Qualified Anti-terrorism Tactical Watch Officer. Duties include leading in-

port physical security teams to assess, deter and defend against security

breaches on U.S. Naval assets.

Department of the navy, norfolk, va

Machinery Division Officer, 10/2007 to 5/2009

Manage a division of 16 Engineers. Responsible for training, developing

and overseeing an effective engineering watch team. Draft temporary

standing orders, work orders, and parts requests in order to maintain the

readiness of main and auxiliary machinery rooms. Oversee the execution of

repairs and maintenance to multi-million dollar propulsion engines and

vital support equipment. Train and evaluate watch teams on casualty

control procedures and main space fire drills.

Selected Accomplishments:

Led division through an intense training cycle resulting in the ship

receiving its engineering certification during the unit level training

assessment.

Drafted, tracked, and closed-out several critical casualty reports that

accounted for the overall readiness of the ship.

Earned commendations from Afloat Training Group Atlantic for quality and

organization of managed programs.

Volunteered to be the Command Voting Assistance Officer ensuring 100% of

personnel had the tools and means to participate in the voting process

while on a Global War on Terrorism Surge Deployment.

Department of the navy, norfolk, va

Personnel Specialist, 4/2001 to 10/2007

Provide personnel with information and counseling related to Navy

occupations, opportunities for general education and job training,

requirements for promotion, and rights and benefits. Maintain and audit pay

and personnel records of military personnel, determine military pay and

travel entitlements and deductions. Prepare the financial/accounting

reports related to individual pay and travel transactions and operate

associated accounting systems. Assist enlisted people and their families

with special problems or personal hardships.

Selected Accomplishments:

Leading Petty Officer in charge of processing transfers, separations,

reenlistments, and the maintenance of 275 enlisted service records onboard

USS ROSS.

Ranked #1 out of 60 second class Petty Officers onboard USS ROSS for 2005

evaluation report.

Selected as Junior Sailor of the Quarter

Leading Petty Officer in charge of transfers, separations and customer

service at Personnel Support Detachment Sasebo, Japan. Maintained a pay

document accuracy rate of 95%.

Pay Liaison coordinator to 29 tenant commands.

Volunteered for a 365 day deployment to an Embedded Training Team in Kabul,

Afghanistan as the Pay and Personnel Office Supervisor. Created tools,

tracking and transmittal processes, where none were previously, to support

all pay entitlements, awards, evaluations, correspondence, and the leave

and pass travel program to over 375 active and reserve personnel.

Selected to attend Officer Candidate School in Pensacola, FL.

Skills

Creative Team Leadership Records Management

Long Range Scheduling and Customer Service Supervision

Planning Financial/Accounting Reports

Briefs/Presentations Pay and Benefit Counseling

Payroll Auditing Force Protection Security

Correspondence Drafting Training Program

Mentoring Implementation

Recent Awards

Navy and Marine Corps Achievement Medal (Southern Partnership Station), 2009

Department of the Army Commendation Medal (Operation Enduring Freedom), 2007

Navy and Marine Corps Achievement Medal (Baltic Sea Operations), 2005

Education

Idaho STATE University

Bachelor of Arts, 5/2000

Major: Philosophy

troy STATE University

Master of Science, 5/2007

Major: Human Resource Management

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