Customer Service Administrative Assistant
Resume:
Skills Overview
MS Office Suite
Adobe Creative Suite
Peachtree
HTML
CSS
PHP
vBulletin
Mac OS X 10.4, 10.5, 10.6
Apple iWork
QuickBooks 8, 10, Enterprise
PeopleSoft
60+ wpm
Browsers: Internet Explorer, Firefox, Chrome, Safari
Multiple-line phone systems
Customer Service
Experience and Accomplishments
National Parks Service, Gatlinburg, TN
July 2010 - Present
Volunteer, Clingman's Dome Information Center.
. Provide information to park guests about the Great Smoky Mountains
National Park and park air quality.
. Rove the Clingman's Dome area to assist guests with questions, and
help in an emergency.
Peters & Associates, P.C., Knoxville, TN
January 2010 - August 2010
Administrative Assistant.
. Assisted tax clients with questions and IRS correspondence.
. Used QuickBooks to update accounting records, accounts payable and
receivable, and print checks.
. Input time and billing for internal operations; created, mailed, and
managed client invoices.
. Kept track of inventory levels and restocked when necessary.
Cloudspace, Inc., Orlando, FL
May 2008 - January 2010
Account Manager.
. Assisted clients in determining needs for websites. Provided work
estimates when needed.
. Analyzed website statistics and supplied reports to clients.
. Managed a small group of engineers (2-5), Organized and scheduled
engineers' work queue.
. Used HTML, CSS, PHP, Photoshop, etc. to make updates for clients.
Trend Supply, Orlando, FL
March 2008 - May 2008
Customer Service/Accounting.
. Assisted clients in placing orders; contacted suppliers and clients
regarding logistics and billing.
. Used QuickBooks to update accounting records, print, and mail
invoices.
. Kept track of inventory levels, restocked inventory when necessary.
. Occasional deliveries to clients.
ChoicePoint, Inc., St. Petersburg, FL
May 2006 - August 2007
Verifications.
. Verified employment and education information for clients.
. Provided phone-based customer service.
. Named Employee of the Month and Employee of the Quarter.
Education and Certification References
University of South Florida, Tampa, FL Available upon
request.
August 2003 to December 2007
Bachelor of Arts Major: Philosophy
Google Adwords certified.
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