Customer Service Manager

MANDY R. PARKER

575-***-**** **** ***nd St - Lubbock, Tx 79424

********@*****.***

CAREER OBJECTIVE

Exploring career opportunities to utilize Business Development,

Communications, Human Resources and Management abilities in a challenging

assignment.

QUALIFICATIONS

o Over fourteen years of managerial/HR experience including direct

sales involvements.

o Skilled in new business development in competitive environments.

o Outstanding record of promotion to positions of increasing authority

and responsibility.

o Adept in direction of high volume retail environments.

o Strong staff builder, trainer and manager.

o Knowledgeable in Data Entry/Ordering, Management, Supervision,

Purchasing, Customer Service, Scheduling, Training and HR functions.

o Dedicated employee who is enthusiastic, self-motivated and well-

organized.

o Extremely flexible/adaptable with rapid learning curve.

o Proven leadership, role-modeling and mentoring abilities.

o Track record of consistent achievement/over-achievement of revenue

goals.

o Entrepreneurial capability.

o Strongly service-oriented with ability to establish/maintain

positive client relationships.

o Skilled in working directly with senior decision makers and

resolving issues successfully.

o Proficient in Windows, MS Word, Excel and PowerPoint, Picture

Publishing, Internet

o B.S. degree.

o Corporate management training.

PROFESSIONAL EXPERIENCE

Assistant Store Director, M&M's World, MRG, Las Vegas, NV

2006 - 2010

. Recruited team of 135 associates and 10 managers and maintained the

lowest turnover rate at 20%

. Ensured all employment laws and standards are upheld according to

federal/company policies

. Develop action plans, training, and goal setting for the entire team

. Provided sales strategies for $30 MM

. Oversaw all operations for service, stock, and maintenance of entire

store

. Responsible for Store Controllable Profits: salary, supplies,

associate relations, and vendor management

. Ensured an engaged environment through Q12 surveys, impact sessions,

and one on ones

. Knowledge and ability to step in the Store Directors role in his

absence

Owner/Operator, Java Junkie, Las Cruces, NM

2003 - 2006

. Developed a business and marketing plan.

. Monitored P&L and daily cost cutting.

. Implemented a monthly promotion and marketing plan.

. Controlled food and beverage ordering, cost and delivery.

. Developed marketing focus groups through various settings: book clubs,

singles groups and art shows.

. Grew a large customer base through a consistent and friendly

environment.

. Hired and trained a team of three employees

- continued -

MANDY R. PARKER

Page Two

Senior Department Manager, JCPenney, San Diego/Hemet, CA / Las Cruces, NM

1999 - 2003

. Achieved position in San Diego after earlier success as a Senior

Department Manager and Merchandise Manager in other units.

. Directed and monitored daily sales and customer service activities for a

$5MM department.

. Recruited, trained and developed sales team of 30.

. Developed, planned and launched sales plans.

. Significantly upgraded floor plan for department layout.

. Planned department events and promotions to achieve visual excitement.

. In Hemet, designated as an acting Assistant Store Manager for $8MM unit.

. Spearheaded sales plans, scheduled 50+ employees and monitored

maintenance while implementing visual and merchandise planning.

. In Las Cruces, oversaw sales/customer service activities for $3MM

department with a team of 10 Associates.

. Directed buying and implementing balanced assortments of merchandise

to maximize sales and profits.

PRIOR EXPERIENCE

Prior to 1999, served as Management Internship, Neiman Marcus, Las Vegas,

NM and Assistant Manager, House of Gifts, Las Cruces, NM. In these

assignments, built outstanding management, merchandising, inventory, sales

and customer relations skill sets.

EDUCATION/TRAINING

Predictive Index Training 2009

Crucial Conversation Certification 2009

New Mexico State University, Las Cruces, NM/

Bachelor of Science, Family/Consumer Science, 1999

Clothing, Textile and Fashion Merchandising Major

Marketing and Management Minor

Neiman Marcus Internship, Fall 1998

JCPenney Management Training, 1999 to 2000

Contact this candidate