Customer Service Representative
Resume:
IDRISSA SAGNA
Washington, DC 20019
ablve0@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
CompTIA A+ Certification 2014
Customer service experience, 7+ years
Skilled in troubleshooting PCs and mobile devices
Passionate about IT and pursuing an IT specialist role
SKILLS & ABILITIES
Troubleshoot and Repair Windows 7/XP Operating Systems
Install Hardware & Software Customer Service & Retention
PCs & Mobile Devices Problem Solving
Migrations Multi-Tasking
MS Office 2007 Word and Outlook Handle High Volume of Calls
EDUCATION & CERTIFICATIONS
CompTIA A+ Certification, Per Scholas IT-Ready Training, Silver Spring, MD Expected 12/2014
Mortgage Loan Officer and Real Estate License, Champions, Houston, TX 2005
Computer Science (General), LaGuardia Community College, Long-Island City, NY
High School Diploma (BAC), Lycee Technique Maurice DeLafosse, Dakar, Senegal
PROFESSIONAL EXPERIENCES
George Washington University, Washington, DC 4/2014-10/2014
Customer Service Representative/Cashier
Operated and serviced point of sale machines’ receipt dispenser, ink, and rollers weekly
Handled cash, credit and debit payments through point of sale
Provided directions to visitors and organized the parking garage by maximizing spaces
Starbucks Inc., Washington, DC 7/2013-4/2014
Cashier/Barista
Provided service to 300+ customers’ and handled cash/debit/credit payments
Prepared beverages to customers’ specifications
Delivered excellent service with a half dozen team members each week
PNC Financial NA, Whitehall, OH 01/2010-2/2013
Senior Tier 2 Online Banking Technical Support/Financial Sales Consultant
Provided 120 customers with online banking setup each day
Troubleshot and resolved 115 online access issues and escalated 5 daily
Opened and closed tickets through service requests
Retained customers through conflict resolution, solving problems, and offering incentives
National City Bank (now PNC), Whitehall, OH 11/2008-12/2009
Financial Sales Consultant
Serviced and opened 25 deposit, loan, credit accounts each week
Advised and recommended banking products and services
Discover Financial, New Albany, OH 07/2007-11/2008
Account Manager
Managed 100+ accounts daily, recommending products and educating about online tools
Set up online access and fixed related issues
Advised customers on resolving credit issues through line increases and issue follow up
Contacted credit reporting agencies to mediate inaccuracies on credits reports
Offered customer retention benefits in order to ensure customer satisfaction
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