Project Manager Customer Service

EDUCATION

University of Illinois Urbana-Champaign, IL

MBA, Operations and General Management May 2010

MBA Director's Scholarship, awarded to top 10% of the class.

St. Francis Institute of Technology Mumbai, India

Bachelor of Engineering July 2004

Major: Electronics and Telecommunications, First Class with Honors.

CAREER OBJECTIVE

I am a recent MBA graduate with significant experience in the telecom

and management consulting industry, and advanced communication,

presentation and facilitation skills, eager to seek a new professional

challenge by leveraging my problem solving, project management and

business consulting expertise.

EXPERIENCE

Reliance Communications Mumbai, India

An integrated telecommunication company based in India with over 85

million customers and a turnover of $3.3 billion

Deputy Manager January 2006 - May 2008

. Led the phased commercial launch of improved wireless services

throughout India within the project timeline enabling growth of

subscriber base.

. Managed a team of four members which designed and implemented a Voice

Mail System Audit Strategy, helping the organization save nearly

$60,000 per year in addition to improving customer service.

. Reviewed the profitability of the deployed Voice Mail network and

provided strategic recommendations to downsize the network that

resulted in reduction of operational expenditure by nearly 35% for

this network.

. Managed the technological evaluation and deployment of a $2 million

network solution to ensure legal compliance for the licensed

deployment of International Bandwidth into India and enabling

customers to derive the best quality of service in the Indian market.

. Trained and supervised teams of associate engineers on two product

lines and on telecom network design at Reliance Communications.

. Enhanced optimal service performance of the core wireless network by

isolating and eliminating bottlenecks in the network.

Telecom Analyst January 2005 - January 2006

. Interacted extensively with product vendors including Lucent

Technologies, Ericsson and Comverse Systems for resolution of network

issues resulting in improved quality of operations.

. Ensured the best service offering to customers by performing

regression testing on all new software/hardware releases provided by

the equipment vendor with minimum service downtime.

. Benchmarked the quality of the documents prepared against

international standards by serving as a member on the technical

editing committee.

Illinois Business Consulting Urbana Champaign, IL

Consulting organization affiliated with the University of Illinois with

fortune 500 clients and annual turnover of nearly $250,000

Project Manager August 2008 - December 2009

Worked with a fortune 500 telecom solution provider to determine best

in class Apps Stores

. Successfully led a team of six consultants to assess the current

"Apps Stores" market and review industry profitability and best

practices. Formulated recommendations to enable the client to extract

economic value from the rise in mobile applications.

. Generated additional revenue of over $10,000 through client retention

by managing client expectations and identifying scoping issues early

on during engagement.

Client was a Fortune 100 Insurance Company looking to reduce

operational cost

. Assessed the current operational strategies adopted by the Print

Centre of a Fortune 100 Insurance Company. Deliverables included

recommendations on performance improvement and marketing approach to

cut down operating costs by 2%.

. Evaluated existing operating margins and market share, conducted

market research for gaining strategic insights into the insurance and

banking sector and performed a gap analysis which led to

recommendations aligned with industry best practices.

. Promoted to the position of Project Manager from among 200

candidates. Annually only top 5% consultants are made project

managers.

Soyworld USA, INC Decatur, IL

A regional start up manufacturer of natural household cleaning products

with an annual turnover of nearly $0.5 million

MBA Intern, Business Development July 2009 - August 2009

. Provided competitive intelligence focused on natural cleaning

products which assisted Soyworld in framing its marketing strategy.

. Determined the economic viability of introducing a new product by

strategically analyzing the laundry detergent segment and developing

a market entry strategy.

. Created a marketing brochure for four product lines that contributed

to securing retail shelf space.

. Conducted a detailed study of the various distribution channels

comprising a detailed analysis of the potential for using social

media for brand promotion and targeting online homecare consumers.

LEADERSHIP ACTIVITIES

. Project coordinator, The Academy for Entrepreneurial Leadership

University of Illinois- Was responsible for organizing an

international business plan competition in London with the focus on

building a "Sustainable London Olympics 2012". Competition had 42

students from five international universities presenting their

business ideas to a panel of venture capitalists.

. Actively involved in Operations and Technology Management Association

in providing strategic direction in moving the club forward.

Contact this candidate