Customer Service Manager

DETAILD ORIENTED( ANALYTICAL( PROBLEM SOLVER ( UNDERSTAND BIG

PICTURE

Executive Profile

Dedicated accounting and finance professional with over 15 years of dynamic

experience. Successful track record of designing and developing reporting

systems to meet organizational goals. Detailed oriented accounting

technician with strong analytical, organization, and customer service

skills. Able to bridge the business and IT gap through an in depth

understanding of technology and its use in day-to-day operations. Keen

ability to manage and coordinate projects with a large degree of

confidentiality and integrity.

Key Competencies

( Financial Reporting ( Financial Systems Implementation (

Audit Management

( Balance Sheet Analysis ( KPI / Metrics

development ( Customer Program Reviews

( Project Leadership ( Fiscal and Management

Reporting ( Organization Design

( Budget Coordination ( P&L Preparation

( Training and Mentoring

Professional Experience

Evonik Degussa Corporation, Parsippany, New Jersey

2000- 2010

Financial Analyst, Financial Reporting Department May 2006- March 2010

Reporting to the CAO, responsible for Self Insurance plans with a 28M

budget, coordination of month end reporting with 6 legal entities with

insuring timely and accurate reporting. Introduced and successfully

implemented several new methodologies.

1. Worked on upgrade team to one common system of the SEM-BCS reporting

package, consisting of more than 1000 reporting line Items, for

submission to the Corporate Accounting Department in D sseldorf. The

reporting package includes preparation of the balance sheet, income

statement, key performance figures such as working capital, capital

employed, EBIT, etc. and footnotes data at the Business Unit level.

2. Designed and Implemented a standard reporting package to be used by six

legal Entity not reporting in local SAP ERP system. This automation

improved the quality of financial data loaded into SEM-BCS reporting tool

and decreased reporting time by 35%.

3. Developed and coordinated matrix to standardize information from 5

insurance companies, Resulting in a 98% accuracy of data received and

more accurate billing cycle and timely allocation to business units.

4. Designed reconciliation process for insurance payments split by Active

Retiree and Ltd. With this process came accurate accruals for the

billing and allocation process.

5. Main Support for information loaded into Global Tax Tool worked very

close with Tax Department to insure deadlines where meet.

6. Assist Senior Manger with preparation of the audited IFRS (International

Financial Reporting Standards) Consolidated financial statements of

Evonik Degussa Corporation and its subsidiaries (approximately 45 legal

entities) using consolidation systems (Hyperion & SEM-BCS) and Microsoft

Office software.

7. Assist the Director of Financial Reporting in improving quality of the

financial data within the local ERP (SAP R/3) modules such as FI, PCA, CO-

PA, BW, etc. and automation of reporting processes to Germany.

8. Worked directly with the external auditors in completion of audit of the

financial reporting packages. This requires preparation of audit

schedules analyze significant variances of the balance sheet and income

statement line items. Also requires coordination of this external audit

with the respective business units and other FS departments.

Inventory Accountant, Evonik Degussa Corporation, Parsippany, New Jersey

June 2000- March 2010

Reporting to the Director of Inventory, responsible for all aspects of an

85M average inventory balance.

9. Created standard reports so that 15 warehouses, 25 terminals, and 18

trans-loading facilities could report there month end inventory. This

reduced the number of different reports and reduced reconciliation time

by 50%.

10. Designed and Implemented aged inventory report and reserve calculation.

11. Developed and coordinated Cycle count program to insure correct

inventory levels

American Fuji Seal, Inc. Fairfield, NJ February 1999 to June 2000

SENIOR COST ACCOUNTANT / PURCHASING MANAGER

. Responsibilities included managerial and financial accounting,

statistical analysis and reporting, and all purchases of materials and

supplies used in production.

. Prepared monthly usage report to calculate cost of goods sold, budget,

inventory, and cash flow analysis.

. Prepared subsidiary schedules of liability and fixed asset accounts.

. Purchasing functions included negotiation with numerous vendors to

insure cost effective approach to production.

. Heavy communication with Sales, Marketing, and Production departments.

New Jersey Anesthesia. Associate Florham Park, NJ April 1997 to February

1999

ACCOUNTANT

. Responsible for all general ledger accounting, statistical reporting,

and the presentation of the month-end and year-end.

. Prepared financial statements.

. Responsible for financial reporting functions include handling

accounts receivable aging report, cash flow report, and write-off

reports, as well as analyzing data and preparing subsidiary schedules

to the financial statements.

. Other responsibilities include database maintenance, troubleshooting

daily computer problems, automating processes, and scheduling.

Bob Ciasulli Management Group Little Falls, NJ January 1994 to April 1997

ASSISTANT SYSTEMS ADMINISTRATOR 1996 - 1997

. Responsibilities included database maintenance, programming of forms,

troubleshooting daily computer problems, automating processes,

securing computerized information, improving statistical reporting

information, and training employees on how to utilize current and new

software.

. Analyzed daily cash flow.

. Installed and updated workstations.

INVENTORY CONTROL MANAGER 1995 - 1996

. Responsibilities include ordering, tracking, and scheduling of

vehicles for six dealerships.

. Analyzed inventory by make, model, and color to maintain proper stock

levels.

. Reconciled and reported vehicle inventory for collection of factory

incentive programs.

. Tracked salesperson's customer follow up and customer satisfaction.

Education / Professional Development

Bachelor of Science Accounting, Bloomfield College Bloomfield, New Jersey

American Management Association - Time Management, Inventory Accuracy,

Project Management

Technology Profile

Software: MS Excel, MS Access, SAP CO, FI, MM, IM, WM, COPA, PCA, SEM-

BCS, Business Warehouse, AS400

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