Project Manager Quality Assurance

Terri Billiot

PO Box **

Wallisville, TX *****

Home: 409-***-****

Cell: 713-***-****

********@**********.***

SUMMARY

Responsibilities include Sales, Marketing, Risk Management, Compensation,

Employee Benefits, System Design, and Quality Assurance. Demonstrate

ability to assume leadership roles and take on new challenges. Work well

in a team-oriented culture, with a proven ability to communicate

effectively and work well with all levels of management, staff, and

external contacts.

PROFESSIONAL EXPERIENCE

Grant Thornton (November 2007 to December 2008)

Consultant - Senior Associate, Compensation & Benefits (November 2007 to

December 2008)

- Assisted with FIN 48 audits on client compensation & benefit plans.

- Reviewed corporate tax documentation for 123R compliance

- Designed competitive salary structures & implemented salary

administration program.

- Researched various benefit issues to determine compliance with Federal

Tax regulations.

- Prepared Form 5500 for health & welfare plans.

- Evaluated employee benefit programs and recommended improvements to help

attract & retain employees.

- Assisted with 409A review of executive employee agreements.

- Heavily involved with marketing the Grant Thornton Compensation &

Benefits practice to our clients.

Watson Wyatt Worldwide (August 2001 to November 2007)

Consultant - Business Analyst/Project Manager (August 2001 to November

2007)

- Facilitated internal and client meetings during the Requirements and

Design Stage of customized Health & Welfare Enrollment Systems.

- Functioned as lead/principal analyst for 2 clients with benefits

administration system that services up to 17,500 active, cobra and retired

participants.

- Developed business requirements/specifications based on client business

and regulatory needs. Executed Access & SQL queries as needed, created

test plans and performed QA testing, identified issues, and followed

through for overall functionality and technical quality of deliverables.

- Coordinated and worked closely with other team members to plan, develop

and implement changes.

- Defined and updated system tables as needed.

Identified functionality issues and worked with team to resolve the issues

to meet/exceed client expectations.

- Developed and/or reviewed system documentation, user manuals, provided

training, and supported clients and call centers.

- Performed project management functions, including budgeting, scheduling,

and project scope definition.

First American Real Estate information Services (July 2000 to August 2001)

Quality Assurance/Business Analyst (July 2000 to August 2001)

- Worked in HR Systems group to improve datamart tables and enhancements to

the Cyborg system.

- Developed business requirements/specifications, wrote SQL scripts,

performed QA testing, identified and resolved issues.

- Identified future enhancements and worked closely with the HR Systems

Group to plan, develop and implement changes.

- Identified data issues and communicated issues to user community;

escalated serious issues to appropriate resources.

- Provided end-user training and ongoing support on Cyborg and Siebel to HR

users.

- Initiated the customization of Siebel and assumed responsibility for

documenting the process to improve departmental tracking.

- Identified over 200 defects to the Visual Basic company appraisal

application and followed problems through to resolution.

Randalls Food Markets, Inc. (June 1990 to February 2000)

Benefits Coordinator (July 1995 to February 2000)

- Participated in the recruitment and retention of employees.

- Administered Stock Option and ESOP/401(k) Plans including: loans,

deductions, withdrawals, and wire transfers. Assisted with discrimination

testing and preparation of Form 5500 for the ESOP/401(k) Plan. Participated

in the conversion of after-tax defined contribution plan to a pre-tax plan.

- Prepared Hourly Retirement Plan calculations.

Implemented Third Party Administrator functions involving several facets of

Project Management, such as time lines, coordination, supervision, and

testing.

- Assisted with Project Coordination for CYBORG - Human Resource/Benefits

module implementation.

Functioned as Subject Matter Expert for employee benefit program.

- Improved Disability Management program for non-work related

illnesses/injuries; enhanced Sick Pay Policy by improving verification

procedures and coordinating with all involved parties; saved over $20,000

in Sick Pay costs during a 12-month period.

- Administered LTD, Health Insurance, and COBRA plan procedures to reduce

costs.

- Skilled Administrator in handling all employee benefit requests and

handling incoming questions, directing requests to appropriate resources as

needed.

- Designed and implemented automated phone response system, reducing

incoming calls in excess of 70%.

- Initiated internal communications by utilizing corporate newsletters to

promote employee awareness of benefits.

- Eliminated duplication of departmental effort by generating reports and

utilizing existing software systems.

- Assumed responsibility of printing costs; saved $16,000 during 1999

Insurance Open Enrollment.

EDUCATION & SPECIALIZED TRAINING

- Working towards completing the Certified Compensation & Benefits

Professional (CCP & CBP) designations through World at Work

- LeTourneau University, School of Business Administration, Graduated Magna

Cum Laude

Bachelor Degree in Business Administration (BBA)

- College of the Mainland, Business Management

- San Jacinto Junior College, Technical Writing

- Completed multiple seminars in mentoring, performance development, sales,

marketing, meeting facilitation, employee relations and customer service

TECHNICAL SKILLS

Microsoft Office Suite, .Net Benefit Applications (i.e. Employee Self

Service & Administrative tools), Cyborg (Human Resources/Payroll System),

Ultra Edit, SQL and a variety of reporting systems.

Contact this candidate