Customer Service Manager

Samuel McNeil

*************@*****.***

Cellular Phone 919-***-****

*** **** ***** ****

Durham, NC 27703

Summary of Qualifications:

. Computer Science graduate with six years of IT experience.

. Computer hardware and software maintenance, and

troubleshooting background.

. Strong mathematical aptitude and analytical skills.

. Effective communication, listening, telephone and writing

skills.

TECHNICAL Software: QuickBooks, Adobe Dreamweaver, MS Office (Excel,

SKILLS Access, Word, PowerPoint), MS Outlook, Lotus Notes, MS Project,

and Remote Control programs.

Systems: Microsoft Windows 98, Windows 2000, Windows XP, Windows

2007, MS/DOS, and Unix.

Hardware: Printers, Linksys (routers and switches), Net Gear

(routers and switches), various PCs, Mac, and knowledge of audio

- visual components.

Programming Languages: C, C++, Java, Visual Basic, Assembler

Language programming, 1GL, and HTML.

RELEVANT Freelance Computer Technician, Durham, NC Signal Innovations Group, Inc., Durham, NC

EXPERIENCE Aug. 2006 - Present Summer 2006

. Provides in home or remote computer support using LogMeIn. Penetration Tester

. Experience creating networks for multiple computers, . Analyzed binary modification.

printers, and gaming consoles. . Debugged protection schemes through reverse engineering.

. Services include software and hardware installation, or . Defeated protected ELF binaries in a research study to

repair. develop a predictive attack-modeling framework.

. Successfully conceptualizes, manages, and distributes

business correspondence. ATN, Chapel Hill, NC

. Performs system upgrades, data back-up and recovery, and Aug. 2001 - May 2002

systems diagnostics. Computer Lab Assistant

. Creates vocabulary lists for non-technology savvy clients. . Assisted users in the computer lab

. Resolved technical hardware and software issues

Signal Innovations Group, Inc., Durham, NC . Maintained computers, printers and other lab equipment

Summer 2006

Penetration Tester

. Analyzed binary modification.

. Debugged protection schemes through reverse engineering.

. Defeated protected ELF binaries in a research study to

develop a predictive attack-modeling framework.

ATN, Chapel Hill, NC

Aug. 2001 - May 2003

Computer Lab/Help Desk Technician

. Assisted students with PC, desktop application, and copier

issues in a timely manner.

. Regularly performed hardware and software maintenance.

. Investigated issues reported by customers and dealers in a

timely and efficient manner

OTHER EXPERIENCE Conclave Management Inc., Raleigh, NC

Jan. 2009 - Present

Account Manager

Ace Mortgage Funding, Raleigh, NC

June 2008 - Jan 2009

Assistant Manager/ Mortgage Loan Officer

Best Buy, Durham, NC

June 2007 - Nov 2009

Customer Service/ Financing Specialist

Wachovia Bank, Raleigh, NC

Sept. 2004 - June 2008

Service Transaction Specialist

A. C. Moore, Durham, NC

Oct. 2003 - Nov. 2005

Customer Service Manager

EDUCATION University of North Carolina at Chapel Hill

Bachelor of Science - Computer Science, July 2004

REFERENCES Will Be Furnished Upon Request

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