Customer Service Manager

EMMANUEL FORTY

**** ***** **.

Sarasota, FL *****

Home 941-***-****

*******@*****.***

OBJECTIVE

To succeed in an accounting firm that would offer the opportunity to manage and commit to their

clients. To apply my experience and education in an environment that would be beneficial to me

and the organization involved.

PROFESSIONAL EXPERIENCE

Select Staffing, Sarasota, FL 5/2009-12/2009

Account Manager

• Worked with clients as an outside consultant to evaluate staffing needs and work with

decision makers to qualify the technical skills required to accomplish their goals while

building a reputable relationship.

• Identified and qualifying prospects from a wide range of enterprise companies.

• Setting marketing campaigns

• Made a minimum of 15 cold calls, and 20 cold call visits per day.

• Presented staffing services. Using PowerPoint presentations when needed.

• Negotiated rates and closing accounts.

• Wrote job descriptions and requesting Workers Compensation Code from Safety Manager

to be assigned for specific positions.

• Followed up with prospective clients, writing and sending “Thank You” cards.

• Engaged in huddle meetings with recruiter to discuss new accounts, new job orders, and

answer any questions.

• Recruited

• Posted job postings on internet job boards such as Craigslist, CareerBuilder, Monster, and

Hot Jobs.

• Planned weekly schedules.

• Entered data using TempWare software to record daily activities.

Engineering Management Support Inc., Billerica, MA 10/2007 – 1/2009

Technical Recruiter

Involved in the full life cycle of recruiting, from the initial management request, to

candidate search, screening, interviewing, reference and background checks, salary

negotiation, and delivery.

Identified suitable candidates for contract, right-to-hire and fulltime positions primarily in

the Engineering, Government Solutions, and Information Technology arena. Working

with clients locally and nationwide such as Walter Reed Hospital, Lytron, Textron,

Northrup Grumman, Sun Micro Systems, Boston VA, Fraen Corporation, etc.

Primary focus included, but was not limited to, positions such as: Project Engineers,

Mechanical Enginners, Manufacturing Engineers, Project Manager, Procurement

Specialist, Buyers, Accountants, Office Administrators, System Administrator/Analyst,

Technicians, etc.

Recruiting skills in the areas of Java, C, C++, .NET, Windows, UNIX/LINUX, Oracle,

SQL, SQL Server, ERP, SAP, Desktop Support and Helpdesk.

Used expert knowledge in utilizing multiple sourcing strategies which includes: the web,

job boards, third party sourcing firms, career centers, internal references and networking

boards.

Maintained comprehensive candidate database.

Apollo Security, Boston, MA 9/2005-10/2007

Account Manager/ Recruiter

• Managed client’s account and team of employees.

• Interviewed and hired employees (In-house recruiting).

• Communicated daily with Property Manager and Account client.

• Worked closely with Human Resources to make hiring decision and choose candidates.

• Generated payroll and schedules weekly.

• Ensured all employees are properly trained.

• Conducted regular meetings with employees.

• Provided a monthly report displaying all occurrences within the property .

• Promoted a team environment at all times.

• Used Microsoft Excel, Word, and Outlook daily.

Lucent Technologies, Sturbridge, MA 1/2001-7/2005

Quality Control

• Inspected fiber optic wires for defects using a microscope.

• Measured fiber optic with a chronometer.

• Operated a Proof Tester Machine to test wire and data entered results in computer system.

TruGreen-ChemLawn, Webster, MA 3/1999-1/2001

Telemarketer

• Made a minimum of 50 contacts daily.

• Presented product to home owners over the phone.

• Excelled in making 20 sales daily.

• Demonstrated the highest quality of customer service at all times.

ADDITIONAL INFORMATION/SKILLS

PROFICIENT IN: MS Word, Excel, PowerPoint, Outlook, and Windows XP & Vista.

EXPERIENCED IN: Recruiting/ PEO, Management, sales, negotiating, closing accounts,

recruitment, new hire training and employee development, customer service, and fluency in both

English and Spanish language.

EDUCATION

University of Phoenix

Bachelors of Science in Accounting

• Expected graduation 2012

• GPA 3.64

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