Customer Service Manager

Rajeswari Venkatesan

**** ****** **** *****, *******, WI 53704

Home Phone: 608-***-****

*******@*******.***

Skills Summary

. More than 5 years of experience in business requirements gathering,

system analysis and design for Insurance agencies.

. Strong background in user training and support documentation.

. Experience in developing Application Software, creating Test plans,

documenting results and reviewing with Clients using Quality

Management procedures.

. Have informal training in automated testing tools, writing test cases,

test scripts etc.

. Experience in managing everyday operations of a restaurant business

and also in human resource activities such as hiring, training

employees, payroll and managing weekly time schedule.

EXPERIENCE

Quiznos Subs, Sun Prairie WI

Jan 2006 - April 2010

Owner/Manager

. Owned and managed the day to day operations of Franchise Restaurant for

Quiznos Subs.

. Responsibilities include hiring new employees, training the team,

cashiering, customer service and attend phone calls and take orders over

phone.

. Schedule employees and track inventory on a weekly basis and also

supervised more than 15 employees.

. Payroll Management and Accounts payable were done as and when needed.

General Casualty, Sun Prairie WI Nov 2003 -

Jan 2006

Policy Processing Technician

. Prepare and enter policy related data, Perform audits and cancellation.

. Aided the processing of New Business by entering the policy into the

system.

. Endorsements, Cancellations and Renewals of policy are done as per the

policy procedures .

. Served as liaison between Consolidated Support team and the Programming

team.

. Trained co-workers on the new system.

. Ordered Motor Vehicle Report, Credit Bureau Report and Property Surveys

according to the guidelines.

Cuna Mutual Mortgage Dec 2002 -

Feb 2003

Loan Processor

. Involved in the Data Entry and Processing of Loan Applications.

. Cancellation of the Loans done as per the customer's request.

. Order Flood Certifications and Credit Report for each applicant, as

required.

New Resource Corporation, Madison WI Oct 1998 -

Nov 1999

Technical Consultant

. System tested the Client System and identified defects and entered them

in SQA Manager.

. Interacted with the Developers regarding the defects and fixes.

. Involved in running Server updates on the data.

. Acted as a Liaison between the Project Model Office and the System Test

for defect identification.

Hindustan Computers Limited, Chennai India April

1995 - Dec 1997

Associate Consultant / Project Trainee

. Develop and implement software using Oracle V7.1 and Developer 2000 for

various clients in India.

. Also played a major role in design and development of a Banking System

and was the senior staff during implementation of that

module.

. Developed In-house project for the company using Client/Server

technology.

. Involved in User Documentation and delivered Quality documents to the

clients in an organized manner.

. Team member for upgrading Forms Version 3.0 to Forms Version 4.5 for a

Private Bank.

Systems Proficiency

Hardware

HP 9000/E45, Busy Bee 486, Dell P266

Programming Languages

Developer 2000 (Oracle Forms 4.5, Oracle Reports 2.5) PL/SQL, SQL Plus 3.1

Application Software

MS-Word, MS-Excel, MS-Access, MS-Powerpoint

Industries

Banking, Finance, Insurance and Professional Services

Operation System

HP-UX, MS-DOS, Windows 95, Windows 98

Education

Bachelor's Degree in Electrical & Electronics Engineering

Annamalai University, Tamil Nadu, India

1990-1994

Visa sponsorship not required.

Contact this candidate