Customer Service Administrative Assistant

Danielle Johnson

**** **** *****~ Austin, TX. ***24 ~ 512-***-**** ~

********************@*****.***

Education

Austin Community College

Pharmacy Technician Certificate

May 2006

Texas State University

General Studies

Completed 21 Hours

Lyndon Baines Johnson HS

High School Diploma

May 2002

Skills

-Proficient in the use of a personal computer in the Windows environment as

well as Microsoft software.

-Proficient in the use of a 10-key calculator by touch.

-Able to use all standard office equipment.

- Able to type approximately 50 words per minute.

-A quick study; adapting to new environments.

-Committed collaborator and team member.

Experience

Starwood Hotels Inc.

January 2010 - present

-Interact with hotel guests to handle inquiries.

-Make reservations for Starwood Hotels & Resorts, both domestic and

international

-Provide customer service to each guest and assist him/her in securing

travel plans.

The Mental Health Network

March 2008- August 2009 (EAP CSR/ Administrative Assistant)

-Analyze and resolve a wide variety of complex customer issues

- Exercise multi-tasking skills when managing multiple systems and

applications

- Proactively utilize strong problem solving skills in order to deliver

customer focused solutions

- Provide consultative solutions to the customer

- Input and correct claim denial reports, handle claims for Mental Health

Insurance companies

TG

October 2007 - November 2007 (Claims Rep.)

-Input defaulted loans and loans in forbearance into the system and keep

track of changes.

-Update information for borrowers as well as maintain the status of the

loans that change.

-Customer Service

MMC Group (Texas Medicaid)

December 2006- July 2007 (Insurance Analyst)

-Handle insurance claims for Medicaid clients.

-Resolve outstanding account balances for insurance companies.

- Handle large check amounts and apply them to the correct A/R accounts.

CVS

September 2006-December 2006 (Pharmacy Technician)

-Receive written prescriptions or requests for prescription refills from

patients.

-Receive prescriptions sent electronically from the doctor's office, verify

that the information on the prescription is complete and accurate

-Perform routine tasks to help prepare prescribed medication for patients,

such as counting tablets and labeling bottles.

- Establish and maintain patient profiles, prepare insurance claim forms,

and stock and take inventory of prescription and over-the-counter

medications.

City of Austin Parks and Recreation

June 2002- December 2002 (Activities Coordinator)

-Responsible for coordinating after school programs.

- Responsible for planning daily activities and facilitating homework for

children ranging from 1st through 4th grades.

- Responsible for answering phones, filing paperwork, creating word

documents, and handling daily business transactions.

Activities

Director of Youth Choir, Mt. Zion Baptist Church

Director of Dance Ministry

Affiliated and have worked with various other church organizations

Assistant Bible Study Teacher

Participates as a Tutor for students in secondary educational institutions

*References available upon request.*

Contact this candidate