Customer Service Administrative Assistant

Shavonne L.. McLean

**** *** ***** *.*.

Washington,D.C.20019

Home Phone 202-***-****

Email ***********@*******.***

Objective:

To obtain a full time position with an organization, where my skills can be

utilized, leading to increased responsibilities and opportunities for

advancement.

Qualifications

My qualifications include three years of excellent customer service,

trustworthiness, safety and security, and the ability to learn and retain

quickly.

Education

Microsoft Office Suite

Everest College, Associates Degree Criminal Justice

Administrative Assistant Certificate, College of Southern Maryland

Spingarn High School, Diploma

Experience

3/07 - 8/08 Federal Protection Officer - Smithsonian Institute

Provided protection and loss prevention of valuable artifacts.

Controlled access to federal installations and similar entities.

Conducted routine inspections to insure federal safety requirements are

met.

Handled visitor problems in a professional and tactful manner.

Pursued and detain individuals violating federal safety laws.

Wrote incident reports and maintained logs detailing reports.

8/04 -12/05 Correctional Officer - Corrections Corp. of America

Controlled access to the inmate housing units.Maintained an accurate count

of all inmates under my supervision.

Master Control Operator.

Escorted inmates to and from medical appointments.

Mailroom officer,performed key control,visitation officer

culinary officer and sassisted in the training of new officers

9/03-8/04 Campus Police - Georgetown University

Patrolled parking lots, campus grounds and surrounding areas.

Responded to emergency calls..

Secured main entrance to University.

Worked with DC Police to maintain and secure surrounding areas.

11/02-9/03 Licensed Security Guard - Securitas Security Services

Control entry into facility.

Protect occupants of facility from internal and external annoyances.

Make periodic checks of facility.

Assist with the evacuation or movement of the public in emergency

situations.

Assist the public with directions.

Report incidents and problems to the appropriate law enforcement agencies.

Contact this candidate