Medical Customer Service
Resume:
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OLLIE B HILL
DALLAS, TX 75241
**********@*****.***
Career Objectives
Seeking a job in the clerical, Data Entry field, Administration Support and
General Office.
Summary of Qualifications
Computer proficient - Data Entry (able to meet dead lines, 10 key, light
typing, answer phone, faxing and more.) Have over 20 years in the clerical
field. Team player. Quick learner. Work with accuracy.
Work History
Apr 17, 1997 - May 30, 2008
DALLAS ISD - Dallas, Texas
DATA CLERK
Perform clerical duties; attendance/input grades/; prepare state records:
and secure information for court; invoice for office supplies: front desk
duties.
Apr 01, 1997 - May 18, 2008
DISD - Dallas, Texas
Computer Record Clerk
Computer record clerk--Input student data as accurately as possible.
May 11, 1986 - Dec 19, 1996
Nations Bank - Dallas, Texas
Proof Operator / Lock Box Clerk
10 key, balance companies account.
Apr 28, 1985 - Feb 24, 1986
Parkland Hospital Clinic - Dallas, Texas
Appointment Clerk
Appointment Clerk -Input data for all appointments and medical treatment.
Apr 20, 1971 - May 01, 1977
Parkland Hospital - Dallas, Texas
Ward Clerk
Transcribe Dr. orders, assist with front desk.
Education
El Centro College - Dallas, Texas
Education Level: 1 year college, technical or vocational school
Graduated: No
L.G Pinkston High - Dallas, Texas
Education Level: High School Diploma/GED
Graduated: Yes
Occupational License/Certification
Texas Cosmetology - Texas
Operator
License
Occupational Experience
Medical Records and Health Information Technicians ( 10 yrs 0 mos )
1. Assists in special studies or research, as needed.
10 to 14 years
2. Compiles and maintains medical records of patients to document condition
and treatment and to provide data for research studies.
10 to 14 years
3. Compiles medical care and census data for statistical reports on
diseases treated, surgery performed, and use of hospital beds.
10 to 14 years
4. Contacts discharged patients, their families, and physicians to maintain
registry with follow-up information, such as quality of life and length of
survival of cancer patients.
10 to 14 years
5. Enters data, such as demographic characteristics, history and extent of
disease, diagnostic procedures and treatment into computer.
10 to 14 years
6. Maintains variety of health record indexes and storage and retrieval
systems.
10 to 14 years
7. Prepares statistical reports, narrative reports and graphic
presentations of tumor registry data for use by hospital staff,
researchers, and other users.
10 to 14 years
8. Reviews records for completeness and to abstract and code data, using
standard classification systems, and to identify and compile patient data.
10 to 14 years
Medical Transcriptionists ( 9 yrs 0 mos )
Billing, Posting, and Calculating Machine Operators ( 7 yrs 0 mos )
1. Bundles sorted documents to prepare those drawn on other banks for
collection.
5 to 9 years
2. Calculates accounting and other numerical data, such as amounts
customers owe, sales totals, and inventory data, using calculating machine.
5 to 9 years
3. Cleans machines, such as encoding or sorting machines, and replaces
ribbons, film, and tape.
5 to 9 years
4. Compares machine totals to records for errors, and encodes correct
amount or prepares correction record if error is found.
5 to 9 years
5. Encodes and adds amounts of transaction documents, such as checks or
money orders, using encoding machine.
5 to 9 years
6. Manually sorts and lists items for proof or collection.
5 to 9 years
7. Observes operation of sorter to note document machine cannot read, and
manually records amount, using keyboard.
5 to 9 years
8. Posts totals to records and prepares bill or invoice to be sent to
customers, using billing machine.
5 to 9 years
9. Sorts and microfilms transaction documents, such as checks, using
sorting machine.
5 to 9 years
10. Transcribes data from office records, using specified forms, billing
machine, and transcribing machine.
5 to 9 years
11. Transfers data from machine, such as encoding machine, to computer.
5 to 9 years
Customer Service Representatives ( 11 yrs 0 mos )
File Clerks ( 15 yrs 0 mos )
1. Assigns and records or stamps identification numbers or codes to index
materials for filing.
15 to 19 years
2. Authorizes or documents materials movement, using logbook or computer
and traces missing files.
15 to 19 years
3. Inserts additional data on file records.
15 to 19 years
4. Inspects or examines materials or files for accuracy, legibility, or
damage.
15 to 19 years
5. Locates and retrieves files upon request from authorized users.
15 to 19 years
6. Photographs or makes copies of data and records, using photocopying or
microfilming equipment.
15 to 19 years
7. Places materials into storage receptacles, such as file cabinets, boxes,
bins, or drawers, according to classification and identification
information.
15 to 19 years
8. Removes or destroys out dated materials in accordance with file
maintenance schedules or legal requirements.
15 to 19 years
9. Scans or reads incoming materials to determine filing order or location.
15 to 19 years
10. Sorts or classifies information, according to content, purpose, user
criteria, or chronological, alphabetical, or numerical order.
15 to 19 years
Medical Secretaries ( 10 yrs 0 mos )
1. Answers telephone and directs call to appropriate staff.
10 to 14 years
2. Compiles and records medical charts, reports, and correspondence, using
typewriter or personal computer.
10 to 14 years
3. Greets visitors, ascertains purpose of visits, and directs to
appropriate staff.
10 to 14 years
4. Maintains medical records and correspondence files.
10 to 14 years
5. Prepares and transmits patients' bills.
10 to 14 years
6. Routes messages and documents such as laboratory results to appropriate
staff.
10 to 14 years
7. Schedules patient diagnostic appointments and medical consultations.
10 to 14 years
8. Takes dictation in shorthand.
10 to 14 years
9. Transcribes recorded messages and practitioner's diagnosis and
recommendations into patient's medical record.
10 to 14 years
10. Transmits correspondence and medical records by mail, e-mail, or fax.
10 to 14 years
Data Entry Keyers ( 15 yrs 0 mos )
1. Compares data entered with source documents.
15 to 19 years
2. Compiles, sorts, and verifies accuracy of data to be entered.
15 to 19 years
3. Deletes incorrectly entered data.
15 to 19 years
4. Enters data from source documents into computer or onto tape or disk for
subsequent entry, using keyboard or scanning device.
15 to 19 years
5. Files completed documents.
15 to 19 years
6. Keeps record of completed work.
15 to 19 years
7. Loads machine with required input or output media, such as paper, cards,
disk, tape or Braille media.
15 to 19 years
8. Re-enters data in verification format to detect errors.
15 to 19 years
9. Resolves garbled or indecipherable messages, using cryptographic
procedures and equipment.
15 to 19 years
10. Selects materials needed to complete work assignment.
15 to 19 years
Office Clerks, General ( 11 yrs 0 mos )
1. Answers telephone, responds to requests, delivers messages, and runs
errands.
15 to 19 years
2. Collects, counts, and disburses money, completes banking transactions,
and processes payroll.
15 to 19 years
3. Communicates with customers, employees, and other individuals to
disseminate or explain information.
15 to 19 years
4. Compiles, copies, sorts, and files records of office activities,
business transactions, and other activities.
15 to 19 years
5. Completes and mails bills, contracts, policies, invoices, or checks.
15 to 19 years
6. Completes work schedules and arranges appointments for staff and
students.
15 to 19 years
7. Computes, records, and proofreads data and other information, such as
records or reports.
15 to 19 years
8. Operates office machines, such as photocopier, telecopier, and personal
computer.
15 to 19 years
9. Orders materials, supplies, and services, and completes records and
reports.
15 to 19 years
10. Reviews files, records, and other documents to obtain information to
respond to requests.
15 to 19 years
11. Stuffs envelopes and addresses, stamps, sorts, and distributes mail,
packages, and other materials.
10 to 14 years
12. Transcribes dictation and composes and types letters and other
correspondence, using typewriter or computer.
15 to 19 years
First-Line Supervisors/Managers of Agricultural Crop and Horticultural
Workers ( 11 yrs 0 mos )
Computer Skills
Typing Speed: 21 Words Per Minute
. Database Software (Oracle, Access, etc)
. Data Entry Terminal (PDT, Mainframe Terminal, etc)
. Email Software (Outlook, Thunderbird, etc)
. Internet Browser (Internet Explorer, Fire fox, etc)
. Peripheral Devices (Scanners, Printers, etc)
. Personal Computers
. Spreadsheet Software (Calc, Excel, etc)
. Word Processing Software (Word, WordPerfect, etc)
Additional Computer Skills:
8/26/08 21-7=14 9/3/08 23-9=14 9/4/08 22-4=18 9/5/08 23-7=16
9/8/08 25-8=17 9/9/08 23-5=18 9/10/08 27-6=21
Language Skills
English - Excellent ( Read Write Speak)
Additional Skills
Tested at 12000 keystrokes/hr
Driver's License
Class C - Standard Driver's License
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