Project Manager Engineer

**** ****** *********, ** *****

Phone 301-***-**** . E-mail ********@*****.***

Rabih W. Elsaket

Objective

To obtain a position which will utilize my

experience in network administration and allow for

HR opportunities.

Education

Jan. 2004 - Aug. 2006 California State University,

Fullerton Fullerton, CA

Bachelor of Arts, Management Information Systems

Sep. 2003 - Dec. 2004 Fullerton College

Fullerton, CA

Associates, Computer Information Systems

Professional experience

Apr. 2006 - June 2010 Verizon Business

Ashburn, VA

Network Engineer

Provide network and monitoring support of

WorldCom's high-speed internet customers (56k,

frame relay, T1)

Work knowledge of critical applications required by

support, such as Remedy, HP Openview, ETMS, and

various UNIX scripts

Understanding of, and able to discuss with

customers the following information

o Usage Statistics

o Maintenance

Able to detect and isolate customer issues related

to the following areas:

o Telco (Telephone Company)

o Internet Backbone

o Customer Premise Equipment (CPE)

o Various Networking Issues

o BGP/Routing/Packet-Loss

o DNS

Employ use of internal/external groups to timely

resolve network issues.

Assist field personnel in the troubleshooting and

resolution of issues

Proactive monitoring of the health and status of

the production network elements.

Sep. 2006 - Dec. 2006 Papaye Fast Food

Ltd. Accra, Ghana

Project Manager

Configured client's wireless Internet security

system.

Systemized digital cable headend systems, ATM

switches and equipment, routers, switches, hubs,

servers, Wi-Fi, and more

Oversaw project life cycles: including requirements

determination, technical planning, scheduling,

design, implementation, testing, and

post-implementation support

Liaison between company and client technical and

executive management teams

Work experience

Aug. 2005 - Aug. 2006 California State University,

Fullerton Fullerton, CA

IT Assistant

Executed System and Application database analysis

and design in design team

Successfully researched, analyzed, troubleshot, and

resolved simple to complex network problems and

problems associated with Pcs, printers, software

and hardware. Initiated preventive action.

Contributed toward small to large projects, from

installing one computer and software to installing,

configuring and upgrading 100+ computers along with

network equipments and printers

Performed day-to-day support tasks such as

maintaining servers and assuring backup of all data

Technical Skills

Operating Systems: Windows

98/NT/2000/2003/XP/Vista, Linux/Unix.

Networking: LAN/WAN design and architecture,

TCP/IP, Ethernet, ATM, VPN, BGP, DNS.

Applications/Tools: MS Office, Visio, Project, MS

Exchange, Macs

Hardware: PC / server assembly and repair,

routers/switches/hubs.

Development Tools: C/C++, VBScript, SQL using

Oracle 9i.

Awards

Verizon Recognition Award

Languages

Trilingual: English/Arabic/French

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