Manager Customer Service
Resume:
Article I. KASIE J NOCKS
Lagrange Georgia, 30240
E-mail: *****.*****@*****.*** Cellular: 706-***-****
Citizenship: United States
Article II.
Article III. OBJECITVE
Personal Motivation: To serve within a value based organization, empowered to achieve strategic vision through
initiative, creativity, problem solving and focused implementation.
Article IV.
Article V. PROFESSIONAL PROFILE
I have over three years of documented success in demanding leadership and management positions using multiple
accounting methods in my work that includes the design, development, operation and inspection of accounting
systems at Averett Company and Fed Ex alike. The prescription of accounting standards, policies and requirements;
are second to none in my work as a District Manager as I provide guidance and service to customers whose
principal sources of income are derived from salary, wages or small business enterprises and assists them toward a
positive course of action to resolve unpaid rental issues that if left unattended would be a great detriment to my
company's success.
Article VI.
Article VII. RECENT ACCOMPLISHMENTS
Directly responsible for the planning and implementation of the LaGrange Ave. Warehouse
opening and operation. June 2010
Directly responsible for the planning, coordination and synchronization of the Averett Company
efforts with U-Haul Start-Up. Efforts include managing dealership, training employees, reserving, and
renting U-Haul equipment. August 2009
Article VIII.
Article IX. Professional Experience
District Manager
Averett Family Partnership 2009-Present
LaGrange, Georgia 30240
Supervisor: Irene Zawadowicz, 706-***-****, Please contact me first
• Manage operations for New Franklin Road Self Storage, Commerce Mini Storage, and LaGrange Ave
Warehouse.
• Rent units; Handle all details of move-ins and move-outs, market storage units by phone, in person, and
both on and off the property.
• Collect rent and handle delinquent accounts not limited to sending letters, calling, and emailing customers
at certain points in their delinquency. Pursue delinquent accounts at the appropriate time.
• Research and investigate hard to contact customers, not limited to finding customer and contacting in
person.
• Interview specific hard to collect account holders to determine course of action not limited to setting up a
payment plan.
• Fully inform payment plan recipients of course of action taken for non compliance, not limited to the lien
and auction process.
• Follow and research new auction/lien laws to the fullest capacity. Facilitate monthly auction of
uncollectable accounts.
• Process all payment types
• All accounting/financial reporting and reconciliation for the facilities.
• Continual account monitoring for accuracy of account information and financial correctness.
• Maintain necessary records, database and hardcopy filing.
• Process incoming mail, forward appropriate requisitions to corporate office. Process outgoing mail and
ensure the quality of each document by proofing.
• Answer phone calls, return calls in timely manner, and follow up on any unresolved tasks.
• Make Bank deposits daily
• Maintain working order on all office equipment
• Inventory all retail sale items and always employ loss prevention techniques.
• Control all property expenses, work within company budget, and maintain a current knowledge of the local
market. Purchase necessary supplies in accordance with company policy.
• Create and implement Marketing Strategy.
• All other business related tasks as needed or requested, perform any duty necessary to gain maximum net
operating income for the properties.
• Develop strategies and procedures for companywide implementation. Create forms and documentation for
companywide implementation.
• Maintain district calendar
• Hire train and develop new employees
• Report payroll for employees
• Operate U-Haul Dealership, Rent Equipment, Inventory and maintain equipment, Maintain required
records.
• Ensure that customers are provided with a clean, safe, well-maintained store/storage. Maintain excellent
“curb appeal” at all times, overall maintain a high standard of service.
• Continually inspect properties and implement an ongoing maintenance and improvement plan, report all
maintenance requests to home office.
• Report accidents and emergency situations to the Regional Manager and/or Owner immediately and prepare
the proper reports.
• Directly responsible for District productivity and financial success.
Article X. Assistant Manager
Article XI. FedEx Office 2008-
2009
Article XII. Midwest City, OK 73110
Supervisor: Willie Batson, 405-***-****, May be contacted
• Led major center business unit which involves managing customers, team members, operational issues in
the consultation zone of the center, monitoring and facilitating all production and retail processes including the
tracking, pick-up and delivery and quality check processes.
• Interviewed job applicants, complied with all company hiring policies and assisted center manager with the
hiring of team members
• Planed, organized and directed the activities of four to fifteen assigned team members
• Evaluated the efficiency and productivity of assigned team members by establishing performance standards
and objectives and assisted the center manager with conducting regular performance appraisals
• Assisted team members in goal setting and skill development
• Provided feedback on disciplinary actions and administered Positive Discipline after review by manager
• Provided performance related feedback on team members to the center manager
• Provided training and coaching to team members on assigned shifts
• Set priorities of customer projects
• Performed manager functions and daily close-out procedures on POS.
• Ensured that work produced by team members was in accordance with company standards
• Monitored and complied with quality control procedures
• Ensured that the center had the necessary supplies, equipment and inventory
• Set staff work schedule which included meal and rest periods
• Ensured that all postings and information displayed in the center were up to date
• Followed copying protocol (copyright law, confidentiality, and careful handling of original documents)
• Performed administrative duties, including bidding, ordering supplies and inventory control
• Performed all other duties as needed or requested, to include assisting with and managing all center
operations
• Secondary responsibility for coordination of all shipping related services and activities, to include:
o Provided customer service by determining appropriate shipping methods, informed customers of
company products, services, routes, and rates.
o Ensured quality customer service was given to customers by providing packaging services, as well as
offered information about company products and services.
o Maintained inventory of shipping supplies.
• Supervised other team members.
• Performed duties with minimal supervision by center manager. Deferred decisions involving changes in
center procedures to center manager.
• Notary Public – State of Oklahoma
Trainer
Darden Restaurants/ Olive Garden 2003-2007
Oklahoma City, OK 73159
Supervisor: Mike Hames, 405-***-****, May be contacted
• Trainer, Server, Hostess
• Appetizer Line
• Preparation
• ToGo!, Alley Coordinator
• Various operational tasks and legal paperwork, monetary close of restaurant on daily basis.
• Office coordinator and supplier, Head of safety committee
• Review new employee prospects, Process Hiring paperwork.
• Customer Service Representative, Pasta for pennies representative and planner
• Front of House and Back of House meetings coordination support
Article XIII. EDUCATION
Bachelor of Business Administration – Accounting and Finance, American Intercontinental University, Buckhead,
Georgia, 2007
Associates of Business Administration- Rose State College, Midwest City, Oklahoma, 2006
High School Diploma, Lake Region High School, Winter Haven, FL, 2003
Article XIV. COMPUTER SKILLS
Rent Plus, U-Haul/Web Best Various data bases, Peachtree,
Solomon, People Soft and Oracle,
Microsoft Office Suite, Windows XP
intermediate
and Vista, Outlook, daily working
knowledge. Adobe, In Design, Photo Shop
Computer program trouble shooting Computer set up – installation
and installation Extensive copier and miscellaneous
Security maintenance office equipment knowledge.
Contact this candidate