Software Support

**** ****** **. # * *****:818-***-****

North Hollywood, Ca. E-Mail:***************@*****.***

91606

Herman Vickerstaff, Jr.

Objective

To secure a position in the Information Technology

Administration, Engineering and/or Technical Support fields.

Highly motivated & enjoys a fast paced environment.

Experience 2003-2010 ModUcom North Hollywood, CA.

Systems Support Specialist

Telecommuting from virtual office (Providing extensive,

detailed phone support)

First and Second level support through advanced trouble-ticket

applications.

Performed preventative maintenance on local/remote E911

Communications Technology Systems.

Ability to maintain productivity while managing shifting

priorities, conflicting deadlines, frequent interruptions and a

heavy workload.

System setup (Intel Core i5/i7 CPU 32/64 bit) configure/upgrade

BIOS and Install/Configure Windows 7/Windows Vista/Windows XP.

Install/Setup and Configure Windows 7, Windows Vista(32bit),

Windows 2000 (Pro), Windows XP (Pro)

Load all device driver for peripheral`s and I/O devices for the

Intel Chipset.

Build Pentium-D duo core Intel Workstation's from ground up

with basic setup of hardware & software for end-users.

Installation and configuration of PCanywhere (12.5) Host/Remote

and Host only communication via Usrobotics/Zoom V.90 and V.92

modems and TCP/IP connections.

Installed all device drivers and installations/setup of

In-House Proprietary software.

Final Communications Console On-Site Installation, requiring

extensive travel.

1989-2003 Prudential New York City, NY.

IT Specialist / Bloomberg Trade Floor

Build Hot-swappable P.C.`s from ground up, for minimal

down-time.

24 hour on-call Field Service Technician for multiple sites

running Novell servers with delivered applications.

Maintained Lotus Notes e-mail server which provide email to

three different administrative offices.

Imaged and prepared pc's and laptops for distribution to the

end-users.

Used Power Quest Drive Image & Ghost to image new and old PC's

with Windows NT workstation 4.0, and Windows 95 images.

Jr. LAN Networking support(CAT-5/CAT-6 cable pulls,Patch Panel

Installs, RJ-45 jack boxes, Hubs and Routers rack mount.)

Created New Users,Passwords/Reset Passwords.

Education Opelika State Technical College

Opelika, AL.

Associates Degree: Computer Science/Electronics

Interests Voip/P25 Technology, Computer Networking, Web Development,

RF-Audio Electronics.

Software

Java version 6 (update21), PC Anywhere 12.5(Host/Remote),

Symantec Norton Internet Security, Team Support (HelpDesk

Software), Microsoft Office 2000, Windows 7, Windows XP,

Windows NT, Windows 2000, Microsoft SQLServer 2008, Windows

Vista (32 bit), Adobe Reader 9.3, Microsoft Exchange Server

5.x, Auto-CAD, Protel (gifs,tiffs,jpeg)

Protocols TCP/IP, DHCP, PPP, IPX/SPX, NetBEUI, LAN, WAN, UDP(User

Datagram Protocol), VOIP(P-25).

Hardware

E911 CAMA Trunks, Demark/CO-Lines (Loop-Start and Ground),

(POTS) lines, Leased-Line T1, AT&T 2-Wire DSL, Patch Panels,

7.5 ft. CPI Equipment Racks/Cable Management, (66/110)

Termination Punch Block, Cross-Connections, Intel Core i5

(CPU), AMD, Intel Mother Boards, Hewlett Packard Printers, SATA

hard drives, IDE hard-drives, USB drives, DSL, CSU/DSU,

Netgear, Cisco Routers, Hubs, Switches, RJ-48,RJ-45,RJ-11,BNC,

AUI, LAN Cable CAT-5e,CAT-6 (Plenum Rated). Etc

Contact this candidate