Project Manager Customer Service
Resume:
Mike Elmore
Charlotte, NC *****
**********@*******.***
Executive Summary
My unique combination of skills and experience as a software developer and
business systems analyst make me the logical choice to help businesses meet
their objectives. I possess strong analytical and system design skills. I
have good communication and presentation skills. I have strong
organizational and time management skills coupled with a positive,
professional attitude.
Summary of Experience
20+ years experience in programming, analysis, and systems design
Excellent skills in RPG IV, ILE, SQL, CL
Experience with SAP and JD Edwards installation and support
Industry experience in manufacturing, transportation, pharmacy, medical
Hardware, Software, Languages
AS/400, iSeries, CL, RPG IV, ILE, SQL, WDSC/RSDP, HTML, CSS, CGIDEV2,
JavaScript, Apache Web Server, WebSphere Application Server, Implementer,
Aldon, Hawkeye, Abstract, Robot, SEQUEL, Microsoft Office, Excel, Access,
Visio, MS Project.
Work History
October 2007 to present: Programmer/Analyst, Time Warner Cable, Charlotte,
N.C.
Developed intranet web site that improved the productivity of sales and
customer service departments, Created management reports to make key
information in the billing system more accessible. Trained programming
staff in use of CGIDEV2 web development platform. RPG free, SQL, CL,
CGIDEV2, HTML, CSS, JavaScript.
1999 to 2007: Senior Systems Analyst, Thomasville Furniture Industries,
Hickory, N.C.
Converted iSeries upholstery purchasing application to SAP. Defined and
developed interfaces between in-house and SAP applications. Programming
specifications, test plans, management reports, on-call support, database
administration. RPG, Java, SQL, WDSC, WebSphere Application Server.
Converted in-house finished goods master product data and order entry to
SAP Material Master and variant configurator. Converted in-house purchasing
and raw material inventory applications to SAP Material Master, Inventory
Control, Purchasing modules. Supervised conversion and testing of AS/400
applications for year 2000 compliance.
1995 to 1999: Systems Analyst, Drexel Heritage Furnishings, Drexel, N.C.
JD Edwards implementation, software development and maintenance. Systems
analysis, RPG/COBOL/CL/SQL. Represented IT department on various project
teams, end-user training and support. Defined and developed interfaces to
JD Edwards order entry configurator required to integrate custom pricing
and promotions.
1992 to 1995: Programmer/Project Manager, Innovative Solutions, Hickory,
N.C.
Software consulting company specializing in financial applications and
furniture manufacturing systems on the IBM AS/400. Applications design,
programming (RPG/CL), system installation and end-user training. Developed
EDI purchase order, advance ship notice, and invoice applications for the
furniture manufacturing industry (RPG). Developed a PC-based shop floor
data collection system for a printing company (job tracking, time &
attendance).
1986 to 1991: Programmer, Efficient Computer Systems, Hickory, N.C.
Software consulting company specializing in financial applications and
manufacturing systems on the IBM S/36. Applications design, programming,
and end-user training. Developed order fulfillment and inventory systems
for a hardwood lumber wholesaler and a metal parts manufacturer (RPG).
Developed company driver and owner-operator payroll systems for motor
freight carriers (RPG). Developed PC-based pharmacy software for a local
pharmacy.
Education
University of North Carolina at Charlotte.
C programming, systems analysis/design, data structures.
Catawba Valley Community College, Hickory, N.C.
CL programming, AS/400 operations, SDA, Query400, SEU.
Caldwell Community College, Hudson, N.C.
RPG, Assembly Language, BASIC, accounting.
B.A., University of North Carolina at Chapel Hill.
Major in Psychology.
References
References furnished upon request.
Contact this candidate