Customer Service Medical

Andrew Kiernan

**** ****** ******

Abington, MA *2351

781-***-**** (Cell)

*********@*****.***

SUMMARY: More than five years of customer service experience. Recognized for

consistently demonstrating integrity, displaying positive energy, developing

strong working relationships, and leading by example.

Skills & Qualifications

Exceptional communication, presentation, interpersonal, and

customer service skills.

Performance-driven and highly motivated with strong work

ethic. Team player capabilities; with the ability to work

independently as needed.

Effectively prioritizes and plans work activities

accordingly to meet deadlines.

Effective research and problem solving skills.

Computer Skills: Proficiency in Microsoft Word, Excel,

Access and Powerpoint.

Education

Suffolk University - Boston, MA

Sept. 2006 - May 2010

B.A.; Political Science Major

Graduated Cum Laude; 3.3 GPA

Boston University - Boston, MA

April 2010 - June 2010

Paralegal Certificate

Experience

Suffolk University - Boston, MA

Sept. 2006 - May 2010

Media Center Desk Clerk - Work Study Program (20 hours per

week)

Greeted, educated, and assisted users with equipment

choices and selections.

Tracked and monitored the use of rented video equipment

utilized for school projects.

Interacted with students and faculty on a daily basis.

Provided 100% customer satisfaction with the Media Lab

Department clients.

State House - Boston, MA

June 2008 - Aug 2008

Legislative Aide Internship (15 hours per week)

Researched complex constituent issues in a non-partisan

manner; identified alternatives and proposed

recommendations for resolutions.

Responded to constituent questions and concerns via e-mail

and telephone contact.

Contributed to the Office's effectiveness by accurate and

timely classification and organization of all

correspondence and general mail.

Entered all constituent survey findings into an Excel

spreadsheet; compiled complete report indicating results.

Blue Cross Blue Shield - Quincy, MA June

2006 - Aug 2006

Temporary Associate

Utilized mainframe system to data enter medical fitness

claims.

Logged and monitored claims inventory utilizing an Access

database.

Submarine Galley - Abington, MA

May 2004 - Aug 2006

Counter Person (15-20 hours per week)

Appropriately greeted customers.

Ensured complete customer satisfaction.

Received food orders and successfully prepared food.

Responsibly cleaned all cooking areas and utensils.

Secured money at completion of each shift.

Contact this candidate