Customer Service Manager

**** ******** **** ****, **********, Alabama *****

Home: 334-***-**** Cell: 334-***-**** • E mail ***************@*****.***

Lasharian d. lowery

Qualifications SUMMARY:

Over 15 years experience as a Warehouse Supervisor for planning, coordinating, and

supervising the work of staff engaged in the maintenance and operations of the facilities.

Strong analytical, organizational, problem solving and decision making skills. Motivated

hands on professional, self starter, detail oriented and flexible. Work independently and in

a team environment, communicate effectively, both orally and in writing. Recognized for

professionalism, thoroughness, and commitment to quality and teamwork. Thorough

knowledge of current manufacturing practices, and clear vision to accomplish the company

goals.

Professional experience:

1994 Present W.L. Petrey Wholesale, Luverne, Alabama Warehouse

Supervisor

Manage all aspects of warehouse: shipping, receiving, inspecting and physical inventory.

Prepare weekly reports of staff and all the operations. Supervise handling of goods,

verifying that inventory is carefully managed and precisely placed in the warehouse.

Compile, sort, and verify the accuracy of data to be entered into databases. Assist

customers with questions and provide answers, referrals and solutions. Handled jobs, from

create, purchase orders, to proof, shipping and billing. Check incoming and outgoing

merchandise to ensure that all paperwork is complete and accurate. Trainer for new

employees in picking orders, freight trucks, pricing merchandise and the proper way to

process returned merchandise back into warehouse. Loads bound, and arrange pallets,

labels and transport into warehouse. Utilize hand held computerized system to verify

shipments and identify loads for re packing and distribution to stores or forwarding into

inventory. Process computer generated labels for inventory. Provide daily assistance to

associates on work related problems.

• A hands on manager, able to build teams while leading by example

• Supervises up to 20 warehouse employees

• Record and place orders for freight service

• Motivate employees and handle controversy

• Improved customer satisfaction by solving problems with shipping delays, damage,

and misdirection

• Selected to provide training to new associates as a result of through knowledge and

understanding of company procedures and software

• Exceeded daily quota by 100%

Established teamwork improvement in warehouse by developing a manual outlining

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specific duties/responsibilities of each team member

Transport orders to salesman mini warehouse by company car or van

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Recognized by customers for providing outstanding customer services

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Solid ability to interact effectively with personnel in all levels of employment

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Maintain compliance with all safety and corporate regulations

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Solid ability to keep records and make reports

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Solid ability to make arithmetical computations with accuracy

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Knowledge of storekeeping methods and procedures, including physical inventory

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and record keeping practices

Education:

B.S. Accounting, Auburn University of Montgomery Montgomery, AL August 1991

May 1992

Course of Study Accounting, South University – Montgomery, AL January 1993 July

1994

Diploma Bookkeeping, Thomas Education Direct College, Atlanta, GA August 2004 May

2005

Diploma – Sidney Lanier High School, Montgomery, AL May of 1990

Professional Skills:

Microsoft Office Professional

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10 Key Adding Machine

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Customer Service Training

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Typing ( 40 wpm)

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QuickBooks

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General Ledger Accounting

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Lotus Notes

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Internet Explorer

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PC Anywhere

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Peoplesoft

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