Customer Service Project Manager

Shannon L. Page

**** **** *****, ******, ** *****

703-***-**** ( E-mail: ************@*****.***

Executive Assistant ( Human Resources/Training

Current DoD Secret Clearance

20+ years experience providing superb administrative support and logistics

planning for multi-tiered organizations

Resource Management Event Coordination Staff Training & Development

Personnel Security Calendar Management Workflow Optimization

Administration: Manage calendars, travel arrangements, conferences, and

protocol events for senior executives. Maintain highly confidential

information and security of personnel actions. Requisition office supplies,

equipment, and special reference material. Keyboard 80 wpm. Verify accuracy

of format, typing, grammar, and assembly of administrative correspondence.

Analyze business operations and recommend performance improvement

strategies.

Human Resources: Balance rewards and incentives using total quality

management principles pertinent to staff assignments, performance reviews

and employee enrichment/training. Direct and schedule orientation sessions.

Mentor colleagues in adjusting to standard operating procedures (SOPs) and

fulfilling organizational challenges.

Technical Skills: Fully proficient in Microsoft Office (Word, Excel,

PowerPoint, and Access).

Professional Experience

Physical Security Specialist/Force Protection Officer, Combat Support

Associates, assigned to the Department of the Army, Camp Arifjan-Middle

East, Kuwait (3/2009 to 6/2010)

Provide physical security, force protection and law enforcement support for

the U.S. Army to include base defense, technical force protection systems,

security escort service, access control, liaison activities and

administrative support.

. Provide security support for military personnel, property, and interest

deemed vital to U.S. national security.

. Track and review personnel access identification applications for

complete accuracy to include proper VISA, visitor or employment orders.

. Provide excellent customer service and interpersonal skills to include

interviewing, screen and badging of Other Country Nationals, Host Country

and Local National workers for entry into a secure military installation.

. Input accurate and sensitive information into the secure Defense

Biometrics Identification System (DBIDS).

. Responsible for preparing confidential and sensitive security activity

reports on a daily basis for senior management approval with zero

deficiencies and no missed deadlines.

. Search all vehicles entering military installation for explosive devices

or other unauthorized materials within a highly successful team oriented

environment.

. Operate and monitor the technical force protection system, Colored Under-

Carriage Vehicle Surveillance System (CUVSS) to scan, detect and alert

for the reporting of all suspicious activities.

. React to emergency alarms; responsible for conducting critical evacuation

plans of all personnel with team members to ensure complete accuracy.

Executive Assistant, Kforce Government Solutions assigned to the Department

of Homeland Security, Federal Protective Service, Office of the Southeast

Regional Director, Atlanta, GA (6/2008 to 1/2009)

Provide executive-level administrative support to the executive leader and

senior management to include communications/liaison activities, resource

management, calendar management, and travel coordination.

. Manage executive calendars, coordinating all meetings as well as outside

board responsibilities and higher headquarters requirements.

. Under general supervision, responsible for advanced, diversified and

confidential administrative support for executive and senior management.

. Plan and coordinate travel arrangements for executive to include travel

itineraries, funding requirements and preparation of travel orders and

vouchers with zero discrepancies.

. Generate and route weekly activity reports for executive management

review with no missed deadlines.

. Prepares/handles highly sensitive correspondence, memos and reports for

executive approval and signature.

. Develop and generate spreadsheets to track statistical data for executive

to ensure objectives are met.

. Assigned duty as timekeeper to include the input and monitoring of

executive and employee work hours each pay period with an on-time

efficiency rate.

. Conduct formal weekly staff meetings in conjunction with senior-level

management and team members.

. Improve office management processes; established a central mail delivery

system for the office, generating improved customer service and

productivity.

SHANNON L. PAGE

PAGE 2

Executive Staff Assistant, U.S. Army Forces Command, Office of the Deputy,

Fort McPherson, GA (8/2007 to 5/2008)

Provide executive-level administrative support to the chief operations

official in a plethora of areas, including resource management, calendar

management and special assignments.

. Represent the executive leader in public relations activities and

communications with variety of high-level military and civilian

government officials, industrial and civic leaders, and other

stakeholders.

. Coordinate the planning and execution of special activities and

ceremonies such as dinners, conferences and awards presentations; make

arrangements, track invitations and attendance, and design program

activities.

. Prepare and execute trip itineraries, arrange travel schedules and

funding requirements, and make necessary travel arrangements; review

travel agendas to ensure objectives are met.

. Set-up and maintain files and financial records per executive's needs.

. Use office automation systems and various software packages to prepare

reports and other documents.

Office Manager/Controller/Trainer, 1-307th TSBn (STRYKER), Fort Indiantown

Gap, PA (4/2006 to 7/2007)

Orchestrate all employment actions for 70-member office, including

maintaining employee records and preparing and routing all personnel

actions such as awards, performance evaluations, leaves and personnel

status.

. Manage complex employee database with zero discrepancies; generate and

route daily reports for executive management review and approval with no

missed deadlines.

. Coordinate senior-level manager's monthly schedule in accordance with

project responsibilities.

. Conduct formal weekly staff meetings in conjunction with senior-level

management and team members.

. Direct training support initiatives for National Guard component units

within the Commonwealth of Pennsylvania.

. Appointed to escort VIP designees to meetings on a weekly basis.

Operations/Project Manager, HHSC, STB, 3d IN Div., Fort Stewart, GA and

Baghdad, Iraq (10/2003 to 4/2006)

Supervised and reviewed all Division administrative actions. Ordered and

maintained $200K+ of equipment, supplies and real property using government

purchase card.

. Processed interim Iraqi Government Funds and Commander's Humanitarian and

Reconstruction Relief Program; instrumental in helping division obligate

$172M to ensure division met its goals.

. Maintained deployment and accountability of $250K+ of office and computer

equipment with no loss or damage.

. Advised management on use of emergency response funds; served as contact

point for more than 50 division agents.

. Planned and supervised booths at the annual Association of the U.S. Army

Convention and the Safety Conference.

. Tracked budgets for six overseas departments and transitioned

responsibilities with no loss of data.

. Expended $30K+ department funds with precision, optimizing spending to

meet operating objectives.

. Established accounting procedures for $245M+ of division's emergency

response funds.

. Coordinated payment of $77M+ owed on 291 projects transferred to

division.

Office Manager, Headquarters, Coalition Forces Land Component Command, Camp

Doha, Kuwait (5/2002 to 9/2003)

Directed daily activities of five personnel. Supervised and reviewed all

administrative actions associated with the executive management office.

Ordered and regulated $40K+ of supplies and $2M+ of equipment.

. Developed comprehensive government purchase card SOPs; acquired $50K+ in

project-essential equipment/supplies.

. Prepared official correspondence on behalf of supervisors and executive

leadership for signature; ensured adherence to all regulations and

operating procedures.

. Managed group's government credit card account with 100% adherence to

procedures and zero discrepancies.

. Coached colleagues to pass promotion board requirements; lauded by

superiors for attention to detail.

. Reviewed, tracked and maintained 100% accountability for 4,000+ division

documents.

. Tracked 1,200+ joint service awards and 1,000+ personnel actions.

. Expertly supported details of VIP visits to Kuwait base.

Additional Experience

Executive Administrative Assistant, Joint Staff, Pentagon, Washington, DC

(5/1998 to 4/2001)

. Managed Defense Travel System for 25+ executives; coordinated travel and

processed vouchers with complete accuracy and required regulatory

compliance.

. Reviewed, tracked and maintained group's joint service awards and

personnel actions with excellent follow-through.

. Managed appointment and travel calendar's for Director; utilized solid

organizational and communication skills.

. Screened and escorted high-ranking executives and dignitaries to attend

meetings inside a secured facility.

. Coordinated and attended classified meetings with Director; took notes

and prepared detailed after actions plans.

Education/Awards

Master of Business Administration, University of phoenix, Phoenix, AZ,

Anticipated Graduation Date: 5/2012

Bachelor of Science (cum laude), Management/Human Resources, Park

University, Parkville, MO

Meritorious Service Medal (2) . Joint Service Commendation Medal (3)

Joint Service Achievement Medal (2) . Army Commendation Medal (5) . Army

Achievement Medal (6)

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