Customer Service Administrative Assistant

Natalie A. Pinta

** ******* **.

E-Mail: ******@*****.***

Andover, MA 01810

Mobile: 978-***-****

QUALIFICATIONS SUMMARY

I provide superior client service. I combine experience, creativity and

flexibility with a strong work ethic. Using excellent interpersonal skills

and communications, I provide support as an assistant and as a customer

service representative in many settings. I work both independently and as

a team player with experience in fast-paced, high pressure, and

nontraditional hours environments. I am extremely adaptable to changing

work conditions. As a solid contributor with assistant skills, I provide

experience and flexibility that will enhance your organization.

TECHINICAL SKILLS

Microsoft Word 03-07 Microsoft Outlook Web Access

Microsoft PowerPoint 03-07 Frontpage

Microsoft Excel 03-07 Past Perfect Archival Database

Microsoft Publisher 03-07 Kurzweil Educational System

EDUCATION

Suffolk University, Boston, MA

2009

B.S. General Studies, minors in History and Foundations of Education

Cumulative GPA: Estimated 3.638

- Dean's List- 4 semesters

- Coach Program: Taught high school students how to prepare for college

- Tutored 5th grade students and assisted teacher with classroom

activities.

Dean College, Franklin, MA

2007

A.A. in Liberal Studies

Cumulative GPA: 3.90

- Dean's List- 4 semesters

- Trustee's Prize in Liberal Arts: English

- Leadership award for community service and academic performance

- Archival assistant for History Professor at Dean College and Franklin

Museum

EMPLOYMENT HISTORY

Nordstrom- Burlington,MA

2009

Sales Associate, Misses and Petites Department

- Provided customer service excellence to customers in order to enhance

personal trade.

- Demonstrated expert knowledge of products and brands, which lead to

increased sales

- Answered phone calls to respond to customer questions and concerns

- Utilized my persuasive selling skills and customer service expertise.

Dean College Learning Center & Writing Center - Franklin, MA

2005- 2007

Peer Tutor & Administrative Assistant

- Instructed students in study skills and strategy building for academic

courses and writing.

- Attended a Peer Tutor workshop to enhance strategy instruction skills

and academic leadership skills.

- Managed phone calls to assist parents with inquiries and miscellaneous

questions about college.

- Filed confidential information and designed bulletin boards for future

activities at the college.

- Performed office duties: delivered mail, screened phone calls,

filing/writing documents

- Created spread sheets for faculty schedules.

Law Offices of Stanley Rocketentz- Woburn,MA

2006- 2007

Administrative Assistant

- Managed legal records, billing, and corporate files.

- Obtained knowledge about Deeds and Wills

- Performed office duties: delivered mail, screened phone calls, filing

documents.

Dean College Admissions Office

2005

Student Ambassador

- Administered tours to prospective students and parents

- Attended workshops about the history of Dean College.

Blockbuster Video- North Andover,MA

2004- 2006

Shift Leader and Sales Associate

- Sold videos and games to customers.

- Promoted to Shift Leader

- Gained persuasive selling skills as well as customer service

etiquette.

HONORS

- Who's Who Among Junior Colleges, 2007

- Phi Theta Kappa Honors Society, 2006-2007

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