Customer Service Administrative Assistant
Resume:
Nancy Aguilar
***** ******* ******, ******** **
**************@*****.***
Objective To obtain an Administrative Assistant/Customer Service
position where I can use the knowledge I have acquired
during the course of my study and employment. While at
the same time gain experience and share the experience
already obtained from my past employers.
Professional Microsoft Office Filing/Editing Accounting
Skills Microsoft Windows Typing Business Math
Microsoft Word Office Procedures Management
Microsoft Excel Telephone Skills Skills
PowerPoint Outlook Customer Service
Introduction to Computerized Skills
Business Accounting Quick Books
Bilingual
Spanish
Education Business Office Administration Program
United Education Institute San Bernardino CA Completion
Date: 05/08
G.P.A. 4.0 Attendance 100%
Employment Skills Developed ability to work in a fast-paced atmosphere
Maintained excellent customer service and developed
customer rapport
Diplomatically resolved customers complaints on
as-needed basis
Accurately calculated and made daily deposits of up to
$30,000 +.
Ability to follow instructions well and make decisions
with no supervision
Motivated and supervised 15+ employees on daily basis
Maintained all record-keeping procedures without error
Delegated responsibilities to employees to meet
company's expectations
Effectively developed telephone communication skills and
consistently met quotas
Internship
Administrative Assistant The Hilton Hotel San Bernardino, CA
4/28/08-5/28/08
Human Resource Department
Assisted Human Resources Director with filling, retrieving files,
answering
phone calls, typing documents; helped all other executive offices as on
needed
basis with their administrative procedures.
Employment Administrative Assistant/ Dispatcher 08/08-04/10
History Brotherhood Trucking
Dispatch a variety of trucks to different
locations for pickups or delivery in a timely
matter. Maintain All paperwork in order
regarding office procedures. Typing, faxing,
entering information pertaining to all 05/07 -
dispatches into the computer in a timely 08/07
matter. Entered payroll into system in order
that employees would be paid on time. Sent and
received e-mails on a daily basis regarding
customer's needs and wants in a timely matter.
Receive and return telephone calls to customers
on a daily basis.
Acting Assistant Manager, Gap Outlet, Ontario,
CA
Closed/Opened Store, Balanced Registers, Audited Safe, Took
Hourly Reads, Forecast Daily Sales, Processed Payroll,
Oversee Daily Transactions, Prepared Store for Opening and
or Close, Received Shipment, Scanned Shipment In,
Processed Shipment, Over see Store Personnel, Lead,
Trained, and Supervised Personnel,
Stock Supervisor/Sales Associate Gap Outlet Ontario, CA
09/01 -05/07
Received Scan, and Processed Shipment. Replenished and Back
stocked Merchandise, Scanned and Markdown Merchandise when
needed. Lead, Trained, and Supervised Employees. Provided
Excellent Customer Service. Close and Opened Store as well
as Balanced Registers, Audited Safe and did Hourly Reads.
Inventory Stock requisition for customers. Greeted
Customers and ascertain Customers wants and needs. Computed
Sales, Processed payment transactions.
Contact this candidate