Quality Assurance Customer Service

Objective

Seeking an administrative and technical position that builds on my current

experience and comprehension of business organization, customer service,

communication, and technical skills.

Profile

Motivated, eager professional with 13 years of collected experience in

significant aspects of Engineering and Administration. Personable and

distinguished with customers, clients and vendors. Accustomed to meeting

deadlines, and capable of making quick evaluations to select the best

solution. Excellent team-building and communication skills.

Skills Summary

50 WPM & 10 Key Visio / AutoCAD Microsoft Project /

General Office Skills Interpret Drawings Office

Technical Writing Change Management Lotus Notes / EDMS

Quality Data Analysis Final Estimating

Assurance/Control Document Management Compliance Management

Inspections

Professional Experience

Fluor Corporation, Sugar Land, TX 2007- 2009

Engineering Technician (Process Technology and Engineering Management)

Provide full, diversified and responsible support to the Process

Technology department and Engineering Management (Operations).

Thoroughly proofread, edited, formatted and standardized technical

documents, engineering drawings and specifications ensuring conformance

prior to distribution. Initiated a database that tracked revisions

history of department deliverables. Coordinated internal and external

HAZOP meetings (face to face, video conference, Webinar and

teleconference). Worked closely with Piping department on, the

development and conformance of piping, instrument and diagrams. Assisted

Lead Mechanical Engineer with the development of a project-wide

equipment list. Work closely with the Engineering Manager in the

development of project specification and compiled weekly and monthly

progress report. Coordinate change management and tracked corrective

actions through completion. Worked independently with exceptional

judgment.

La. Dept. Of Transportation and Development, Baton Rouge, LA

2000-2007

Engineering Technician-Quality Assurance Audit/Estimating

Interpreted plans (blueprints) field books, invoices and other

documentation to determine time, cost, materials, and labor cost

estimates. Accurately assessed cost of projects and services.

Determined material quantities derived from cross sections and field

books. Consult with contractors, vendors, personnel in other departments

or construction foremen to discuss estimates changes, adjustment and

resolve any issues. Review material and labor requirements, to determine

whether any adjustments to payments to contractors, subcontractors and

all other entities. Prepare and maintain a directory of suppliers,

contractors and subcontractors.

Dolese Brothers, Baton Rouge, LA 1998- 2000

Quality Control/Lab Technician ACI Certified Production

Supervised concrete delivery drivers ensuring concrete conformed to

company procedure and policies at time of delivery.

Coordinated routine and material testing in a field and lab setting

conformed to ASTM procedures and specifications.

Calibrated testing equipment (Ovens, scales, calipers, thermometers and

sieves). Worked closely with QC manager implemented mix designs.

Supervised batching of mixes.

Department of Transportation and Development 1996 - 1998

Engineering Technician-Construction Inspector/Lab-Quality Assurance

Interpreted project plans and specification to determine structural

dimensions and material quantities. Supervised contractors field testing

ensuring testing were performed according to standard procedures and

specifications. Negotiated changes to resolve system failures within

specifications. Calibrated testing equipment district wide. Inspected

project sites and evaluate contractors work to detect design

malfunctions and ensure conformance with design specifications. Advance

and complex material acceptance testing in lab and field setting.

Education

Associates of science, General science

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