Customer Service Manager
Resume:
Maurice Sealy
Apt ** D
Delran, NJ 08075
************@*****.***
Summary of Qualifications
** ***** ** ********** **********, with over 5 being in Distribution and
Logistics
Managed over 40 employees in a union and non union environment
Broad understanding of Warehouse and Transportation Management Systems
Track record of success in cost reduction and expense management
Customer Service professional with great problem solving skills
Knowledge of OSHA and DOT regulations
Working knowledge of LEAN principals and 5S methodology
Work History
Distribution Supervisor (June 2008 - May 2010)
Kellogg Co., Langhorne, PA
Responsible for the day to day Distribution Center operations. Supervised
warehouse and transportation staff to maximize productivity and reduce
operational cost.
. Assisted in the management of a 120,000 sq ft DC with a 400 plus SKU
inventory
. Supervised the daily picking, loading and deliveries for more than 200
daily sales orders
. Successfully processed, invoiced, and routed all store deliveries for
a 3 state sales team
. Trained and certified personnel on pick-to-voice system, forklift, and
equipment
. Developed an internal SAP user guide for new employees
Distribution Logistics Manager (Jan 2007-Sept 2007)
Post Press Operations Manager (Sept 2007 - June 2008)
The Victoria Advocate Publishing Co., Victoria, TX
Managed the packaging, transportation and logistics activities associated
with the distribution for a daily newspaper. Oversaw the overall growth and
budgeting goal achievements for the operation.
. Effectively managed multiple operations simultaneously
. Supervised 5 direct and 30 indirect employees
. Achieved a 20% increase in on-time delivery and load accuracy through
process improvements
. Analyzed logistical data to reduce distribution cost by 15%
. Developed and implemented SOP's for a distribution transportation
operation
Logistics Supervisor (NCO) (Jan 2005 - Jan 2007)
US Army, Great Lakes IL / San Antonio, TX
Oversaw the logistical support provided to the Army Research Detachment and
US Army South Command. Supervised 2 teams responsible for inventory,
packaging, and the overseas shipment of medical supplies and
pharmaceuticals.
. Supervised personnel in all ordering, receiving and distribution
. Maintained a Micro Biology Property Book valued at 2.5MM
. Managed all government purchase card spending for a Logistics
Department
. Coordinated medical supply logistics for 17 Army humanitarian
missions in South America
Heavy Equipment Operator (Jan 1996 - Jan 2000)
Heavy Equipment Operator Team Leader (Jan 2000-Jan 2005)
US Army, FT Drum, NY / FT Benning, GA
Trained and supervised assigned construction team members while operating
heavy equipment for the US Army Corp of Engineers.
. Supervised multiple teams of equipments operators on International and
Domestic construction projects
. Maintained 100% accountability of staff and equipment at all times
. Coordinated all maintenance activities for assigned equipment
. Directed construction operations on assigned areas
Education
July 2004
Academy of Health Sciences, FT Sam Houston, TX
Medical Logistics Course Diploma
May 1996
US Army Engineer School, FT Leonard Wood, MO
Heavy Equipment Operator Course Diploma
August 1995
Peekskill High School, Peekskill, NY
High School Diploma
Additional Skills/ Training
Proficient in Microsoft Word, Excel, PowerPoint
SAP (WMS), Xata (FMS), Voxware (Pick-to-Voice)
Primary Leadership Development Course
Hazardous Waste Management Course
Forklift Train the Trainer Course
Affiliation
The US Army Medical Department Regiment
The US Army Corp of Engineers
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