Customer Service Quality Assurance

Location:

Posted:

August 23, 2010

Robert G. Eisenhart

Westchester, IL 6015

email : ******.*********@*****.***

Objective:

To obtain a position as an actuarial analyst and continue progress towards actuarial designation

Education:

Elmhurst College August 2008 – May 2010 Elmhurst, IL

Bachelors of Science in Mathematics

Concentration: Actuarial Science

GPA: 3.33

Actuary Exams:

SOA/CAS/CIA Exam P/1 (Probability)

Work Experience:

May 2009 – Present Hands On Technology, Inc. Westmont, IL

Technical Support Associate

Correspond with customers on features and issues with software

Make suggestions to improve efficiency of application

Relay customer suggestions to programmers

Use critical thinking to solve issues within the software and Microsoft Windows

Work within a team environment

Train customers on use of software

Adjust customers’ computers using remote access software

June 2005 – August 2008 Insurance Noodle, Inc. Chicago, IL

Customer Service Associate

• Responsible for scanning and indexing meta-data for all historical insurance policy files

• Communicated with business leads to create supplementary financial reports

• Developed utilities to streamline regular processes and transactions

• Performed quality assurance checks on accounts receivable

• Navigated insurance provider websites to locate needed documents

• Updated or corrected customer accounts

• Trained new hires

• Provided insight to new efficiency and quality solutions

Computer Skills:

• Proficient in Microsoft Word, Microsoft Excel, and Microsoft Power Point

• Experience with Maple, Microsoft Access, and SQL

References:

• Furnished upon request.