Customer Service Project Manager

John A. Greenfield

***** **** ***** *** . ******** City, CO 80022

303-***-**** . 303-***-**** . ***************@*****.***

[pic]

INDEPENDENT ADJUSTER- ALL LINES

Skilled in interpreting policy and applying policy to damages.

Proficient use of Xactimate in completing estimates.

Ability to provide superior customer service with strong verbal and written

communication skills and successfully guide customers through claims

process.

Superior productivity and results through effective time-management.

Team with internal and external partners to generate desired results by

closing claims with complete customer satisfaction.

Willing to travel whenever needed.

Available for immediate deployment.

[pic]

EDUCATION AND LICENSES

Texas All Lines Insurance Adjusters License

Bachelor of Arts Degree, Beloit College, Beloit, Wisconsin

Residential Building Contractor ICC (2003)

International Code Council Examination (2007)

[pic]

PROFILE SUMMARY

Highly motivated and energetic professional with 15+ years of experience in

Construction Management, General Contracting and Carpentry. Dedicated

associate with an eye for improving processes that positively affect the

bottom line. Acute attention to detail with an exceptional ability to

manage multiple projects simultaneously and continually streamline

processes and procedures. Excellent computer skills including Xactimate,

Microsoft Word, E-mail (Outlook), PDF, Digital Photography, Excel, Power

Point and Auto-Cad. Areas of strength:

. Customer Service . Project Management .

Estimating/Budgeting

. Time Management . Productivity Improvement . Business

Development

. Safety Compliance . Staff Management . Quality

Control

[pic]

PROFESSIONAL EXPERIENCE

Badger Construction, Commerce City, CO

2009 to Present

General Contractor, Self Employed

. Manage all operations, including estimating, labor, customer service,

billing, and receiving.

. Expand business by establishing and maintaining quality relationships

with clients and vendors.

. Complete bath remodels, landscape design and labor, patios and

xeriscape, custom closets and storage systems, and custom interior

painting.

The Basement Finishing Company, Golden, CO 2005 to 2009

Project Manager

. Managed 12 projects daily, scheduled and directed 14 employees and

sub contractors, and served as customer service liaison.

. Saved money by monitoring and controlling inventory.

. Increased efficiency by employing full time associates and delegating

workloads.

. Established vendor and subcontractor relationships to create larger

customer base.

. Coordinated and supervised all construction activities for basement

finishing projects, room additions, and kitchen and bathroom remodels.

. Conducted daily site inspections and performed all punch list and

inspection corrections.

. Assistant Project Manager 4 Commercial/Retail Store Fronts

Alden Remodeling, LLC, Denver, CO 2002 to 2005

General Contractor, Self-Employed

. Specialized in kitchens, bathrooms, basements, decks and fences as

well as general handyman services.

. Responsible for all facets of running a small business as well as

serving as Lead Carpenter and Craftsman at all job sites.

[pic]

CERTIFICATES

. State Farm Property Certification

. State Farm Property LDT Certification

. Citizens Independent Adjuster Certification

. Southern Fidelity Insurance Services Certification

. Capitol Preferred Insurance Company Certification

. The Hanover Insurance Group Certification

. NADO Insurance Services Certification

. Xactimate Certificate

. Scoping Certificate

[pic]

SPECIAL SKILLS

. Ability to interpret and apply policy to determine coverage.

. Scoping claims, Proficient in Xactimate, experienced with use of laser

measure devices, ladders, tape measure and digital camera's.

. Conflict Resolution and Customer Service

. Accounts Receivable, Accounts Payable

. Shipping and Receiving

. Ability to multi-task and to foster open communications

. Excel, Internet, MS Word, MS Office, PDF, Power Point, Auto-Cad, E-Mail

(Outlook)

. Data Entry using Micro Soft Applications and Programs

. Knowledgeable of all office equipment such as scanners, faxes, phones,

personal computers and printers.

Contact this candidate