Customer Service Representative
Resume:
JESSICA JONES
Augusta GA, *0909
************@*****.***
OBJECTIVE
To obtain a Clerical position or obtain a job in Customer Service.
SUMMARY OF QUALIFICATIONS
Over 6 years experience in the Clerical/Retail field. Placed in charge of ordering and receiving
merchandise. Responsible for the inventory of goods and managing all paperwork associated
with receiving merchandise. Excellent customer service skills and a very responsible individual.
Occasionally responsible for managing time and duties of other associates.
WORK EXPERIENCE
Front End Supervisor Bed Bath and Beyond
2009-2010
*Created weekly work schedules for all front end associates
*Deal with employee issues and requests in reference to performing daily tasks
*Report to store and district managers daily for better improvement of services
*Excellent working knowledge of all areas of store and manage any department when
understaffed
RTV Associate Bed Bath and Beyond
2008-2009
*Inventoried and processed damaged goods to return to vendors
*Managed all shipouts from store to store
*Kept accurate records of all store goods received and shipped
*Contact vendors for resupply and restock of any sold out merchandise
Customer Service Representative Bed Bath and Beyond 2007-2008
* Responsible for receiving and directing phone calls
* Put in charge of handling customer requests and problems
* Responsible for the authorization of high dollar checks, customer voids and item returns.
* Ensured all customers were satisfied.
JESSICA JONES PAGE 2
Receiving Associate Bed Bath and Beyond 2004-2007
* Ordered and received merchandise on a daily basis
* Kept a daily log of the quantity and types of merchandise received
* Managed the daily tasks of other receiving personnel
* Proficiently inventoried merchandise daily and reported any damages to store managers
Sales Associate Bed Bath and Beyond 2003-2004
* Responsible for customer care and support
* Ensured all merchandise was clean and properly shelved
* Maintained a neat and safe work environment
* Assisted management in maintaining good relationships with customers
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