Customer Service Quality Control
Resume:
Resume **** Favell Dr
TIA L. NEWELL Memphis, TN *8116
***********@*******.***
OBJECTIVE: Bring in my strong sense of Customer Service values and ethics. To
continually develop and seek improvements. Not only do I possess
the qualifications you would want and expect in a successful
employee, I also possess another powerful intangible quality -
commitment to excellence.
EDUCATION: Remington College Diploma - April 2003
Southwest Tennessee Community College 1999-2001 Memphis, TN
White Station High School - Diploma 1999
WORK MSI
EXPERIENCE: Lead Meter Reader - April 2006 - July 2009 Memphis, TN
Repair and Customized the Meters to be shipped to Mexico.
Pull the Money off the Meters and send back to clients.
Handle customer Service complaints
Responsible for enforcement of all rules and regulations
Monitor daily productivity and adherence to the shipping schedule
APX Logistic (company File chapter 11)
Inventory Analyst Team Lead - 2004-2006 Memphis, TN
Exceptions Processor - Damage, Returns Customer Returns, & Direct
Trace
Regulations Processor - Report of Missort Audit Results, Manifest
Audit, InterCompany Missort Audit, Daily InterCompany Audit Form,
InterCompany - Origin Open Packages, InterCompany Audit Form,
Inbound Oversize Sheet, Oversize Audit Worksheet, (BC Recap Report)
Includes Inbound Inter Company missorts, Postal Fines, USPS Audits,
Node Scans, & BC daily Recap, Close Out 8125's of all DDU Freight
was processed, Balancing the check book (Postal Log), Filing
(Customer files, BC, Postal), Postal Fine Investigation Report
Floor Quality Auditor - Outbound Audits (Truck loading condition,
Pallet stacking and missort condition, Gaylord missort condition,
Trailers missorts condition), Delivery Confirmation Audit, Delivery
Confirmation Quality Control Checklist, Scale & Print Head Checks,
Station Down log, 1% Sampling of all class mail & Paf Calculation
Form
Forklift Lift Operator
OSHA rules and regulations dealing with Hazmat freight.
Manage, motivate, train and evaluate approximately 10 warehouse
employees in a daily high-speed packaging and shipping operations,
to ensure customer satisfaction by moving all shipments on time and
damage free while observing company and regulatory policies and
procedures. Improve individual skills and enhance teamwork.
Managing the efficient sorting, delivering, and handling of
packages within prescribed time frames.
Newly Wed Foods- 2004-2006
Data Entry Clerk Horn Lake, MS
Keying in product orders
300-500 orders a day
Federal Express, 2903 Sprankel Dr Memphis, TN
Package Handler - 2002-2004
Sort packages to be shipped to receiver. Load trucks
Kroger's Food Store (Elvis Presley) Memphis, TN
Cashier (Part-time) - 2002-2003
Responsible for running cash register, totaling receipts, bagging
groceries.
Technicolor - 2002-2002 Memphis, TN
Picker and Puller
Inventory
Northwest Airlink Memphis, TN
Commissary Personnel - 2000-2002
Stock the Aircrafts with drinks, food and condiments.
Assist in making sure all aircraft's were fully stocked.
Hand marching planes in and out of the runway.
Kroger's Food Store (Mt. Moriah) Memphis, TN
Deli-Clerk - 1999-2000
Taking meat order for customers. Cashiering, stocking meat
shelves.
Provided customer satisfaction at all times, maintaining sanitary
meat preparation area.
Mrs. Winners Chicken Memphis, TN
Cashier - 1996-1999
Taking and filling customer's orders and working the cash
register.
SKILLS Team player who works well with others across functional areas
and at all levels of the organization
Motivated by the opportunity to learn, design, develop and
implementing new procedures
Skilled in utilizing all available resources to reach goals and
objectives on time and on budget
Capable of efficiently and effectively handling multiple projects
concurrently
Action- Oriented individual who focuses on operational
efficiencies and customer satisfaction to maximize desired results
Experienced with general office equipment including copiers, fax
machines, and 10-key calculators, Microsoft, PowerPoint excel, and
keys 30-40 words
Contact this candidate