Customer Service Sales
Resume:
Tricia Ann Guzman
Phone 623-***-****
E-mail ************@*****.***
OBJECTIVE: To find a position that utilizes my vast customer service
experience and training.
CLERICAL SKILLS
Type 45+ WPM
Ten-Key Touch
Multi-line phone systems
Fax/Copier/Printer/Scanner
Internet Certified
COMPUTER SKILLS
Windows
Word for Windows
Excel
Access
Outlook
Microsoft Office
Adobe Acrobat Reader
Explorer
Corel Quatro Pro
Word Perfect
EDUCATION
1995-1999 Highland High School Gilbert, AZ
High School Diploma
General Studies
1996-1999 East Valley Institute of Technology Mesa, AZ
Culinary Arts
Skills in all facets of the food service industry. Training in culinary
arts (quantity coking), commercial baking and dining room service.
Participated in student-run restaurant and catering service.
2001 Scottsdale Community College Scottsdale, AZ
Initial Flight Attendant
Initial training for the position of flight attendant. The course
entailed several written and practical tests, including Aircraft
Operations, Evacuation Procedures, General First Aid, CPR & AED
certification, Food & Beverage and Customer Service
EMPLOYMENT
Avesis
Supervisor Michael Zavala
January 2010 - present
3rd party administration for dental and vision benefits.
Customer Service Representative, 90-150 calls daily
Member and Provider Relations, support included claims, reimbursement, enrollment,
benefit explanation.
Supervalu
October 2008 - January 2010
Human Resources document specialist including, scanning and uploading documents to
electronic data base.
Destroying all types of HR related documents
Incoming/outgoing mail documents processed daily 50-200
Arizona Professional Cleaning Service
August 2006 to October 2008
Administrative Assistant/Office Manager LLC/FightTime Boxing LLC
Mr. Anthony MacDonald
Perform all general office duties. Answer mulit-line phone system. Setup all online
marketing. Organize home improvements, quotes, trades people, gardeners, window
cleaners.
Arrange freight, postage and deliveries.
Taking cars in for maintenance.
Safe guard home while trades people are making repairs.
Running time consuming errands: grocery shopping, dry cleaning pick up/drop off, post
office, repairs.
Birthday tracking: card mailing, gift shopping, parcel wrapping and postage Researching
a product or service for best type and price.
Pick-up/Drop-off children at activities or school. (He has 6 children) Prepared meals and
did general house cleaning. Duties too many to list, please contact me for a more in-depth
description.
September 2004- June 2006
Arizona Department of Corrections
Offender Operations
1601 W. Jefferson Phoenix, AZ 85007
Responsible for performing full secretarial functions and
administrative duties; researching and composing correspondence on a
wide variety of subjects; taking dictation; gathering and summarizing
data for reports, correspondence and meetings; scheduling appointments
and coordinating arrangements for meetings and conferences; screening
and routing incoming correspondence to appropriate staff; tracking and
maintaining manuals; meeting deadlines; organizing and maintaining
confidential and administrative files; answering telephones; taking
messages and routing to the appropriate person; acting as timekeeper
for the unit; ordering and maintaining office supplies; and performing
other duties appropriate to the position.
December 2003- August 2004
Insight
6820 South Harl Ave. Tempe, AZ 85283
Accounts Payable- Data Entry
Responsible for inputting a wide variety of data using data base and
spreadsheet, computerized software and hardware; entering statistical
and financial data from coded or uncoded source documents; checking
input for proper coding; obtaining information from data entry and
other sources. Responsible for a variety of clerical duties including
typing, filing and record-keeping. Generating and assuring the timely
duplication and distribution of a variety of computerized reports,
records and other materials as directed; maintains a variety of logs,
records, and files.
*
May 2003- November 2003
Apache Oxy-Med
962 E. Isabella Ave. Mesa, AZ 85202
Customer Service Representative- Durable Medical Intake
Responded to telephone inquiries and orders from home care patients,
hospitals and doctors’ offices. Provided information on equipment,
supplies and services. Processed telephone orders by preparing patient
paperwork. Resolved patient complaints by identifying problems and
coordinating appropriate corrective action. Coordinated the delivery,
set-up and pick-up of equipment, supplies and services. Complied with
and adhered to all regulatory compliance areas, policies and procedures
and best practices
*
October 2002-May 2003
Apache Oxy-Med
962 E. Isabella Ave. Mesa, AZ 85202
480-***-**** Receptionist
Performed various clerical and administrative functions. Operated
office equipment such as voice mail messaging systems, and used word
processing, spreadsheet, and other software applications to prepare
reports. Performed bookkeeping duties such as preparing and sending
bank deposits and managing petty cash. Answered telephones, and
directed calls, received and routed messages and documents such as
laboratory results, greeted visitors, ascertained purpose of visit, and
directed them to appropriate staff. Interviewed patients in order to
complete documents, case histories, and forms such as intake and
insurance forms. Transmitted correspondence and medical records by
mail, e-mail, or fax.
February 2002- October 2002
Charlotte Russe
1445 W. Southern Ave. Mesa, AZ 85202
Associate Manager
Assisted the Store Manager in the daily operation of the store.
Responsible for hiring and training new staff, customer service, and
sales. Ensured employee compliance with store policies and procedures.
Key-holder, responsible for opening and closing, bank deposits and safe
procedure, payroll, sales figures, and merchandising. Ensured sales
associates maintained a sales quota while giving the highest level of
customer service. Responsible for the daily operation of the store
including personnel management, marketing, budgetary controls,
inventory controls, loss prevention, customer services and any other
requirements which may impact store operations.
January 2001- October 2001
America West Airlines
111 W Rio Salado Pkwy. Tempe, AZ 85281
Flight Attendant
Responsible for providing Customer Service to passengers desiring to
travel by performing or assisting in the performance of all safety,
passenger service, and cabin preparation duties. Provide leadership,
direction, and assistance during an emergency, including aircraft
evacuation, administering first aid to ill or incapacitated Customers,
and unusual incidents (bomb threats, hijackings, delayed flights,
severe weather conditions, turbulent flights, etc.) Provide Customers
with safety information to ensure on board safety compliance with
government and Company regulations. Worked independently without
constant supervision and observation.
November 2000- January 2001
Mervyn’s California
6505 E. Southern Ave. Mesa, AZ 85206
Sales Associate
Provide customer assistance by itemizing and totaling purchases. Handle
and count money, issue receipts, manage cash register and reconcile
cash drawer. Perform restocking duties. Provide customer assistance in
selection and purchasing merchandise. Furnish information to customers
about goods for sale. Suggest other merchandise to fit customer’s
requirements.
November 1999- April 2000
Ruby Tuesday’s
6555 E. Southern Ave. Mesa, AZ 85206
Server/Hostess
Deliver food and beverage service to customers in a dining room, and
bar setting. Aid cooks and other kitchen staff in food preparation.
Clean tables, utensils, equipment, serving areas, and kitchen works
spaces. Cash handling, manage register (MICROS), greet and seat
customers. Knowledge of beers, wine and liquors. Formally set tables.
November 1998- April 1999
Mr. Rags
1445 W. Southern Ave. Mesa, AZ 85202
Sales Associate
Provide customer assistance by itemizing and totaling purchases. Handle
and count money, issue receipts, manage cash register and reconcile
cash drawer. Perform restocking duties. Provide customer assistance in
selection and purchasing merchandise. Furnish information to customers
about goods for sale. Suggest other merchandise to fit customer’s
requirements.
March 1997- March 1998 Van Heusen Direct
2050 S Roslyn Mesa, AZ 85208
Sales Associate
Provide customer assistance by itemizing and totaling purchases. Handle
and count money, issue receipts, manage cash register and reconcile
cash drawer. Perform restocking duties. Provide customer assistance in
selection and purchasing merchandise. Furnish information to customers
about goods for sale. Suggest other merchandise to fit customer’s
requirements.
Contact this candidate