Customer Service High School

Brandon Wilson

Permanent:

***** ****** *****

Upper Marlboro, MD 20772

240-***-****

**********@*****.***

SUMMARY: . More than 8 years experience in customer service.

. Was a licensed security guard in Washington D.C.

EDUCATION: Information Technology: Network Management

Westwood College, Arlington, Virginia

High School Diploma, June 2004

Frederick Douglass Sr. High School, Upper Marlboro, Maryland

EXPERIENCE: Dispatcher/ Cable Technician, May 2006 to Present

Randall Communications, Beltsville, Maryland

. Managed up to 35 technicians during a six-hour shift.

. Tracked work quotas to determine staffing and support needs in

the field.

. Professionally handled all types of customer inquiries and

complaints to fully resolve customer concerns.

. Placed outbound calls to customers to assist with clearing

service related appointments.

Rover/ Executive Bodyguard, January 2008 to September 2008

CES Security Inc, Silver Springs, Maryland

. Responsible for protecting over 300 thousand customers per show

and over 10 million dollars in assets and merchandise per

show.

. Provided professional security services to a multitude of

celebrities.

. Supervised a cadre of guards.

Customer Account Executive, October 2005 to May 2006

Comcast, Silver Springs, Maryland

. Handled high call volume of sales, providing customer service

in a prompt and professional manner.

. Answered customers' inquiries regarding sales, products, and

features.

. Resolved billing and repair calls.

Technician, February 2005 to August 2005

Advanced Communications Inc, Landover, Maryland

. Managed over 50 thousand dollars in merchandise.

. Professionally installed digital cable as well as high speed

internet.

. Solved cable related service problems.

Cook/ Host/ Cashier, July 2003 to December 2004

The Fish Market Restaurant, Clinton, Maryland

. Facilitated customer's dining experience by greeting and

seating them.

. Provided knowledgeable responses to customers' inquiries about

the products.

. Prepared delicious meals.

. Processed customer's financial transactions.

. Reconciled assets

Awards: Mach II Aviation Challenge Award, July 2000

Presented by Ralph J. Bryson (Senior Vice President of

Aerospace Programs), for completing the requirements

involving an intense curriculum in aeronautical sciences, as

well as water and land survival.

Chief's Character Award, August 1999

Presented by Colonel Fred Keeney (Chief of Police), for honesty

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