Customer Service Manager

MELONY L. ROWE-HOLLIS

**** ******* *****

Kennesaw, GA 30144

678-***-****

EXPERIENCE

*/** ** */** ENUMERATOR/LISTER

US Department of the Census Bureau, Marietta, GA

Travelled around assigned census blocks in a geographic

assignment

area to determine every place where people live, could live or

stay.

Based on my determinations, I would verify, update, delete or

add

necessary information into my hand held computer.

10/04 to 9/08 DATA CONVERSION OPERATOR

USPS United States Postal Service, East Pittsburgh, PA

Input necessary data to send mail to corresponding locations.

Over 12,000

keystrokes per hour within a 3% error rate.

12/99 to 4/03 ACCOUNTING COORDINATOR

INVOICE/ADJUSTMENT COORDINATOR

H.J. Heinz, Pittsburgh, PA

Managed an estimated 250 thousand orders worth 2.5million

without incident. Facilitated customer requirements and

specifications between

departments with a 20% reduction in processing time. Reviewed

Modifications and variances of orders in accordance with quality

Assurance standards achieving a 98% customer service rating.

Generated price correspondence and price lists for 120 foreign

and

domestic affiliates without error. Coordinated broker payments

and

Adjustments and resolved broker inquiries with a 32% reduction

of

resolution time. Reconciled company's periodic financial reports

for

analysis and submission without incident. Ran queries daily.

8/97 to 7/98 CONTRACT ADMINISTRATOR

MARKETING ASSISTANT

CDI Corporation,

Westinghouse Electro-Mechanical Division, Cheswick, PA

Performed contract administration including all order entry

functions,

change order management, order follow, order close-out, and

liaison

with Government Agencies for firm fixed price type government

contracts

with a variety of agencies. Administer and coordinate internal

activities

pertaining to existing contracts. Represent customer interests

and interpret

the contract requirements to internal personnel to ensure

compliance.

Assist the Marketing Department in their efforts to secure their

contracts

with clients. Utilized Word, Excel. Powerpoint, Microsoft

Access and

scanners.

2/96 to 6/97 TRUST CASH MANAGER

Mellon Bank, Pittsburgh, PA

Responsible for reconciliation and correction of transactions

relating to

security and cash purchases and sales, dividends, interest,

deposits,

withdrawals and corporate reorganizations between Mellon and

various

external sources and internal systems. Proficient in customer

problem

solving, good oral and written communication skills, keyboard

mastery

skills, and adept in Microsoft Excel and Word. Able to work

well under

pressure. Also worked in Total Remittance Processing for 4

years as a

TRP Operator, encoding, auditing and endorsing checks.

3/92 to 6/94 BENEFITS ANALYST

Cigna Companies, Pittsburgh, PA

Reviewed/evaluated all submitted information and interpreted

customer

contract specifications. Notified the submitting client in

writing of claim

payment procedures. Communicated with beneficiaries, legal

representatives, assignees and creditors to determine proper

disposition of

claim. Verified that state and federal laws were met. Provided

Federal

Income Tax Form 712 upon request. Calculated interest payments

according to company standards and state interest requirements.

EDUCATION

Carlow College, Pittsburgh, PA

B.S. Business Management, May 1990

Minor: Accounting

Clairton High School, Clairton, PA

Graduated top 5% of class

Academic Diploma, June 1985

Steel Center Area Vocational Technical School, Jefferson Hills, PA

GPA 4.0 Certificate in Accounting

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate