Customer Service Quality Assurance

Francis A. Joaquin

*** ********* ****** (*c) (*18)971-

0816

Brooklyn, New York 11216

******@*****.***

Profile

Hardworking young professional with training in photography, computers, and

retail sales,

seeking a position in a challenging environment.

Experience

Walgreens Company (Photo Technician)

New York City 2006-Present

Customer service- handled questions from the public and customers with

courtesy and

upmost professionalism

Kept consistent level of quality in development of photography

Maintained clean photo department and photo equipment

Problem solving and client resolution

Responsible for inventory and ordering

Responsible for receiving packages and delivering them to the correct

department

Accounts payable/receivable

Self-employed Video Game Designer 2008-Present

Game Designer/Developer

Responsible for directing a team of game developers

Strong leadership and interpersonal skills

Responsible for product control and quality assurance

Concept Artist/Writer and Level Designer

Skills

Working knowledge of Microsoft Word; Excel; Power Point; Adobe Acrobat;

Open Office;

TargetProcess; Photoshop; Adobe Illustrator; 3DsMax; Unity; Macintosh

equivalents

Excellent time management skills

Strong computer troubleshooting skills

Professional experience in photography

Bilingual (Spanish/English)

Drawing/ Sketching ability

Ability to type 40-55 wpm

Education

Art Institute of Pittsburgh, 2004-2008

Concentration in Game Art and Design Program

References given upon request

Contact this candidate