Manager Training
Resume:
Mark Silverberg
Leominster, MA 01453
Tel: 1-978-***-****
Mobile 1-508-***-****
**************@*******.***
PROFESSIONAL SUMMARY
Experienced international IT consulting, program, training and product marketing manager, with
extensive background working with global enterprise accounts, direct and indirect sales and
support teams, enterprise systems and solutions, products, services, and leading global teams of
IT consultants, project managers, technical support specialists, and product marketing teams.
Experienced with product rollouts, strategic planning and marketing, competitive analysis, and
training of sales, sales support, and channel partners. Recruited and managed relationships with
independent software vendors, system integrators, and indirect channel partners
EXPERIENCE
HEWLETT-PACKARD CO., INC. 2007 - Present
Training Program Manager (Independent Contract Consultant)
Under contract to HP, developed and delivered enterprise server transformation content to HP
enterprise Sales, Support, Channel Partners and System Integrators. Successfully managed and
completed a project to create a series of product and services global training modules focused on
installed base customers. Worked with HP Marketing, Solution Partner Management and
Education & Training teams to package these modules into training course presentations, and
coordinated and scheduled a series of training events. Successfully delivered created content at a
series of training events throughout the US.
HEWLETT-PACKARD CO., INC. 2002 - 2007
IT Consulting Program Manager
Managed a global IT transition program, and led an international team of technical IT transition
consultants and project managers working with global enterprise customers planning their IT
transformation projects. Developed and delivered business, development and educational
training programs for channel partners, software vendors, and system integrators to complement
direct consulting activities. Led a global team of technical support specialists, responding to and
successfully resolving complex system problems experienced by enterprise customers.
Accomplishments:
Customer satisfaction and retention rate of 95% over 5 years through program execution
Coordinated and delivered over 500 worldwide customer consulting and workshop sessions
Increased profitable revenue and market share growth in targeted industry segments
Successful completion of global IT transition projects with major customers
Successful resolution of global customer system issues with root-cause analysis reports
Creation & delivery of training and customer presentations at user & industry conferences
Group lead for Total Customer Experience program, metrics and monitoring
Successful implementation of transformation programs involving UNIX, Linux, OpenVMS,
Windows, Oracle, SAP, and virtualization products and technologies
COMPAQ COMPUTER CORP. 1998 - 2002
Business Critical System Product Marketing Manager
Managed enterprise Business Critical System product marketing programs, and led teams of
product marketing managers focused on system solutions and services. Recruited leading third-
party solution suppliers, system integrators, and independent software providers for market and
industry expansion programs. Led the global launch of new and revised products, including
development and delivery of training, product positioning, and competitive positioning content.
Accomplishments:
Successful launch of multiple new and revised system products
Grew customer satisfaction and market share rates worldwide
Created and delivered strategic and technical content for direct and indirect teams
Provided product strategy, positioning, roadmap and value proposition content for channels
Created and led the technical resource team responding to product and service queries
DIGITAL EQUIPMENT CORP. 1979 - 1998
UNIX Product Marketing Manager
Enterprise Application Marketing Manager
Advanced Software Engineering Program Manager
Manufacturing Program Manager
Senior Logistics Service Project Specialist
Led and delivered marketing and technical projects and programs focused on field service
logistics support, multi-site ERP and SCM applications, advanced software delivery
technologies, software development projects, manufacturing, finance, accounting and human
resource application vendor management, and enterprise UNIX systems and software.
Accomplishments:
Successfully launched new and revised UNIX hardware and software products
Delivered support for tradeshows, customer seminars and industry events worldwide
Elected & served as Chairperson of the UNIX Systems Cooperative Promotion Group
Recruited and managed strategic software partners in targeted market segments
Led development of new software applications for forecasting and tracking software
Led projects to define specifications and delivery of manufacturing and warehouse software
GEORGE B. BENT COMPANY 1976 - 1979
Manager, Material Planning and Production Control
SIMONDS CUTTING TOOLS 1968 - 1976
Manager, Production Planning and Control
EDUCATION
LaSalle Extension University
Mount Wachusett Community College
Professional Development & Training: AFFILIATIONS:
University of Lowell American Management Association
Worcester Polytechnic Institute CompTIA
Massachusetts Institute of Technology Connect (HP User Group)
Digital Management Education Who’s Who in Information Technology
Compaq Management Training American Production & Inventory
Hewlett-Packard Management Training Control Society (APICS)
Babson School of Executive Education Intel Premier IT Professional
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