Manager Sales

WILLIAM R. PELLON

** ****** **

Pittsfield, NH **263

Residence: 603-***-****

Email: *******@***.***

CAREER SUMMARY

Senior technical support manager with proven experience in supporting

field, Marketing and Research and Development activities. Possess

demonstrated skills in leadership, problem solving, loss prevention and

training of personnel to ensure proper usage of product for successful

implementation. Strong service and team orientation has resulted in

uncovering client needs and creating new sales opportunities.

AREAS OF EFFECTIVENESS

ASTM, MPI and Federal Standards Testing Expert Witness Testimony

Six Sigma Champion Certification Quality Control

Technical Writing Sales and Customer Support

Label Directions

PROFESSIONAL EXPERIENCE

Conklin Co, Inc, Kansas City, MO 2006 to

2009

Technical Service Manger

Kansas City, MO

Managed the Technical Service team supporting marketing and R&D for roofing

products including elastomerics, acrylics, membrane, caulks, etc. Managed

all product and technical literature, product data sheets, customer

technical questions, training for roofing products, paints and coatings.

ICI PAINTS, Cleveland, Ohio 2000 to 2005

Technical Manager / Technical Services Department

Strongsville Research Center

Managed a team of 17 chemists and technical experts receiving approximately

60,000 calls per year from the field sales and customers. Provided

technical assistance for customer problem resolutions and quality

improvement. Provided Marketing and Sales with competitive cross-

references, technical bulletins, product data sheets for the manual, label

directions training manuals and other technical writings. Also included

performance test data per ASTM, Federal Specifications, MPI, etc. and

provided expert witness testimony to Legal on company product lawsuits.

. Investigated and reported batch problems to Marketing and R&D that

improved quality of product during shelf life and prevented problems and

costs associated with condition of batch.

. Created an improved system for label directions and technical literature

on products that saved significant dollars in field sales cost

adjustments and litigation expenses.

PROFESSIONAL EXPERIENCE (continued)

GLIDDEN, Cleveland, Ohio, Strongsville Research Center 1996 to 2000

National Manager of Technical Services

Managed a staff of 8 technical personnel responsible for resolving customer

quality problems. Trained sales staff and painters on product usage and

advantages over competition products.

. Reorganized process for creating label directions and product literature

to improve proper

. usage direction and safety information complying with regulatory issues.

. Trained staff and sales representatives on product usage to demonstrate

performance advantages that led to increased sales.

. Centralized all technical support functions and eliminated numerous

positions at the regional level.

DEVOE PAINT - DEVOE COATINGS, Technical Center, Louisville, Kentucky

Technical Services Manager, Technical Center, Louisville, Kentucky 1995 to

1996

Directed national phone support for product complaints recommending

solutions to sales team for decorative and industrial paint and coatings.

Handled investigations and reported findings to R&D, marketing and sales.

Managed product literature and label text.

. Created a new position combining both Product Manager and Technical

Service Manager eliminating numerous positions resulting in significant

cost reduction and improved efficiency and service.

DEVOE PAINT - DEVOE COATINGS, Louisville, Kentucky 1994 to 1995

Home Office

Product Manager-Marketing

Managed product selection based on market needs, competitive analysis and

product literature and label text.

DEVOE PAINT - DEVOE COATINGS, Louisville, Kentucky 1982 to 1994

Technical Center

Manager of Technical Services

Provided national phone support for product complaints recommending

solutions to the sales team for decorative and industrial paint and

coatings. Managed investigations and reported findings to R&D, marketing

and sales.

. Reduced customers' payouts approximately 99% on alleged paint product

problems.

Chemist 1979 to 1982

Formulated new paint products and improved on existing latex formulations

reducing raw material costs, improving performance, creating new products

for customer needs, etc.

EDUCATION

Three years Chemistry at University of Louisville, Louisville, Kentucky

and Indiana University, Bloomington, Indiana.

PROFESSIONAL DEVELOPMENT

Six Sigma Champion Training and Certification.

Six Sigma Green Belt Training.

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