Management Engineer

David L. Tyler

Information Technology & Systems Engineering Strategist

Business value creator with expertise in meeting business objectives through strategic technology initiatives.

Extensive experience formulating and executing technology and business operations strategies in Enterprise

Software Development, Enterprise IT Infrastructure, Configuration Management, Telecommunications, Business

Continuity, Security and Regulatory Compliance. Comprehensive background spans Fortune 500, Start-Up

companies, as well as M&A, transition, and reorganization initiatives.

Key Areas of Expertise

• Technology Strategy Development • Compliance Management • Business Operations

• Technology Market Research • Security Architecture • Budgets/ Forecasts/P&L

• Contract & Vendor Management • Incident Response Management • Human Capital Development

PROFESSIONAL EXPERIENCE

Apartment Investment and Management Company (AIMCO) 2008

- 2010

Third largest national real estate investment trust (REIT) engaged in acquisition, ownership, management, and

redevelopment of apartment properties

Vice President, Technology and Systems Engineering

Reporting to the CIO; key contributor and infrastructure architect of Aimco Enterprise Technology Plan (ETP).

Managed large IT staff supporting distributed, 500+ locations while formulating and executing ETP. Key objectives

of included implementation of robust operational plan, communication structure to support executive and Board

decision- making and transition of IT infrastructure to blended outsourcing hosted, on-demand variable cost model.

Responsible for $16MM P&L. Reporting structure included IT Security, Service Desk, Infrastructure, IT

Communications, Telecom operations management, DBA, Middleware, QA, and Systems Engineering.

• Developed infrastructure component and executed against Enterprise Technology Plan to create 40%

annual positive variance to budget

• Captured $1.2M dollar positive variance to budget in 12 months by liberating contract and human capital for

realignment of resources to formulate and execute against ETP

• Instituted Security Information Management roadmap ISO/IEC 27000 for establishment, implementation,

control and improvement of Information Security Management System

• Negotiated major telecom, software and services contracts creating 7.5% per annum reduction in

enterprise Total Cost of Ownership

• Adopted Agile methodology allowing operational simplicity and consistency

• Successfully evangelized organizational change management for managed service and outsource

transition resulting in 90% employee retention

Fiserv Inc. 2005 - 2008

Insurance & Healthcare Banking Group

Worldwide Financial Software and Services Provider

Vice President, Technology and Systems Engineering

Reporting to CTO and SVP Software Engineering, guided operations of strategic computer service partnerships for

Insurance & Healthcare Banking Group. Responsible for identification of new cost opportunities and successful

alignment and implementation of information systems in pursuit of corporate initiatives and goals. Developed

business unit IT consolidation strategy for centralize infrastructure and support services in alignment with vision for

David L. Tyler

Information Technology & Systems Engineering Strategist

organization. Reporting structure included IT Security, Service Desk, Network and Server Infrastructure, IT

Communications, Source Code Configuration Management, DBA, Middleware, and Systems Engineering.

• Created and implemented strategy for IT Enterprise Infrastructure Architecture realizing opportunities to

reduce IT Total Cost of Ownership while creating nimble, flexible and scalable delivery based organization

• Major contributor and champion of SDLC framework, successfully allowing development partnerships to

mature while protecting intellectual property through creative use of methodology and tools

• Achieved IT Disaster Recovery and Business Continuity compliance requirements aligning integrity,

reliability, and security of systems and data with Fiserv technology standards

• Drove network administration, intranet and extranet, telecommunications, enterprise security, remote

access and service desk to corporate framework compliance by instituting ITIL frameworks

• Managed external and internal IT resources including offshore software support initiatives through effective

project and contract management

• Created IT security roadmap mitigating risk to systems during enterprise risk management implementation

Clear Technology 2001- 2005

Provider of Automated Case Handling Solutions

Director Information Technology

Responsible for planning, design, implementation, and technical support of information systems, network and

telecommunications systems. Established functional and technical specifications standards to ensure proper

integration of information systems. Collaborated with senior management in determination of end - state

requirements. Reporting structure included Security, Service Desk, Network and Server Infrastructure, and

Telecommunications.

• Directed, designed and engineered scalable, resilient infrastructure to transition from a

research/development firm to a sales and marketing corporation

• Designed product implementation and customer support labs for faster time to market and greater success

in customer support and satisfaction

• Instituted industry standards for network security and disaster recovery processes for core infrastructure

components dramatically increasing service uptime

• Mentored staff in industry standards and customer service best practices leading to organizational agility

InfoImage Inc 2000 - 2001

Creators of Microsoft SharePoint Portal Server Platform

Manager Information Technology

Managed SDLC integration department encompassing budget, strategy, negotiations, recruiting, training, and

implementation of various technologies. Reporting structure included Security, Service Desk, Middleware, Network

and Server Infrastructure, and Telecom.

• Implemented full 7x24 support services, utilizing framework enabling key mission critical software delivery

lifecycles. Services were implemented in four months, under budget (>1% of product cost)

• Designed and implemented key processes within company to improve handling of product and customer

issues (ECC, Patch Management, On-call, Escalation ), significantly improving customer satisfaction

• Mentored staff in industry standards, best practices, proper help desk etiquette, management of customer

expectations and proactive response to support issues leading to organizational agility

David L. Tyler

Information Technology & Systems Engineering Strategist

BellSouth Telecommunications 1999 - 2000

Global leader in telecommunications

Senior Network Engineer - Contractor

Directed team of managers and technical personnel in design and implementation of SMS Domain for Symphony

Alliance Support Services. Led analysis of Symphony Alliance to resolve software, hardware, and connectivity

issues.

• Successfully led design and implementation of Microsoft Systems Management Domain, drastically

reducing patch management and software distribution overhead

• Responsible for performance tuning and optimization of WinNT servers and SQL servers

Mesa Airlines 1999 - 2000

National Air Carrier and Code Share for United Airlines

Senior Network Engineer - Contractor

Assisted in design and implementation of corporate wide infrastructure. Front-end contact and support resource for

Y2K compliancy at 125 airport hubs.

• Instituted top down network design and support program to effectively manage engagements

• Assisted in design and conversion of network infrastructure backbone and back office systems

AG COMMUNICATION SYSTEMS, a Lucent subsidiary 1998 - 1999

Global leader in telecommunications

Information Systems Engineer - Contractor

Provided analysis and support of infrastructure to resolve software, hardware, and connectivity issues. Provided

Microsoft Windows Server, Exchange Server and SMS administration.

• Preformed Analysis and support to resolve software, hardware, and connectivity issues

• Inventory, RMA and order placement of a diverse range of computer and related equipment

Access America, Denver, Colorado 1995 - 1998

Provider of Information Technology Solutions

Sales Support Information Systems Engineer

Sales support of computer network solutions including recommendation and implementation of network servers,

workstations and software solutions based on predefined parameters.

• Extensive hardware and software assessment, installation, and configuration

• Provided engineering support for marketing and sales engagements

Colorado NAFTA Office, Denver, Colorado 1988 - 1995

International Trade Facilitators

MIS, International Accounts Specialist

Responsible for computer systems administration, hardware and software support.

David L. Tyler

Information Technology & Systems Engineering Strategist

• Extensive hardware and software assessment, installation, and configuration

• Lead network implementation and support to Mexico, Central and South America

EDUCATION

Control Data Institute, Lakewood, Ohio - Computer Technology 1986

Professional seminars:

Strategic Selling – Miller Heiman

Presentation Skills - Ochoa E Associados

Positive Power and Influence - Princeton Center for Leadership Training

Employment Law - Fiserv

Project Management Fundamentals - Fiserv

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