Ernesto Abdo

Phone: 985-***-**** Cell: 985-***-****

Email: ablulp@r.postjobfree.com

Summary of Qualifications

As a Field Engineer with ten years of experience, I have acquired several

technical and leadership skills that would be valuable to your company. As

an experienced problem solver, I have developed an ability to resolve

complex issues by utilizing active-listening and critical- thinking when

troubleshooting. I was accountable for clients throughout

Louisiana/Mississippi without direct supervision or support for 8 years.

As a result, I have developed time-management skills, which include

organizing, planning, and prioritizing my work in order to accomplish my

responsibilities. I have provided technical support on office PC's,

Printers (text and laser), Mainframes, Servers, LAN equipment, Satellite

equipment, Communications equipment, Specialized equipment, Software

Applications, Operating Systems, and all others. As a specialized

installer in my territory, I was called upon to install industry specific

equipment, which included the private sector and government. In addition,

I provided training on all Hardware and Software applications that our

company implemented, demonstrating my ability to professionally interact

with customers. When training customers, I developed an ability to employ

oral expression and speech clarity to better communicate with others. As a

dedicated worker for 10 years, I have achieved "employee of the year"

award, recognizing my abilities and skills as a vital member of the

company. Furthermore, clients have recognized my work values by submitting

high satisfactory assessments of my services on a yearly basis. In order to

maintain with changing technology, I am continuously updating and using

relevant knowledge towards my field of expertise. In addition, I am

constantly educating myself with other technologies in my field.

Education

Southeast College of Technology, Metairie, La

Associates Degree- Computer Networking, April 2001

Graduated with Honors

University of New Orleans, New Orleans, La

Mechanical Engineering (August 1991-May 1994)

Additional Skills

Fluent in Spanish

MS Office Applications

Knowledgeable of several Operating Systems

Expert in several Electrical and Mechanical Devices

WORK EXPERIENCE:

Field Engineer - (September 2000 to May 2010)

Reynolds & Reynolds, College Station, TX

Provide on-site diagnosis and maintenance of dealership computer

hardware problems.

Provide in-house technical support to several areas on computer

hardware and software to ensure resolution of issues.

Install computer related equipment and provide operational

training to customers.

Maintain and increase personal knowledge of applicable operating

systems, mainframe and peripherals via training, documentation, e-

learning, and self-directed learning.

Account for an inventory of 300 parts and equipment.

Respond to customer problems 24 hrs/ 7 days a week with limited

backup or supervision.

Provide clear and precise updates on all job requests in a

timely manner.

Warehouse Supervisor - (October 1997 - September 2000)

Eagle Global Logistics, Kenner, LA

Maintained all aspects of the shipping and receiving

activities.

Loaded/off-loaded freight, dispatched drivers, performed

daily inventory on . all shipments, and

maintained the warehouse integrity

Ernesto Abdo

Phone: 985-***-**** Cell: 985-***-****

Email: ablulp@r.postjobfree.com

Contact this candidate