Customer Service Manager

M wanga Nsa 972-***-****/***-

***-****

**** ****** ** #***, ******, TX, 75038

*********@*****.***

OBJECTIVE

Motivated Business School graduate with a solid educational foundation and

management experience acquired in previous jobs, is seeking to secure a marketing

associate position.

SUMMARY OF QUALIFICATIONS

Extensive profit/loss experience in standardization of portions and

implementation of labor cost control documents end-of-month, daily and

weekly transactions

Motivated and supervised 15 plus employees on daily basis

Recognized for cultivating long term, stable staff with team-player philosophies

Developed ability to work in a fast-paced environment

Configured server station charts to assure high degree of cost-efficient customer

service

Focused on customer problem-identification and resolution

Maintained excellent customer relations and developed customer rapport

EDUCATION

University of Central Oklahoma, Edmond, Oklahoma

BA, Marketing and Management

2007

Oklahoma City Community College, Oklahoma City, Oklahoma

AA, Business

2003

PROFESSIONAL EXPERIENCE

Hotels.com, Arlington, Texas

2009-2010

Lodging Operation Coordinator

Handled bilingual support (French/English)

Escalated customer care issues and special requests

Received inbound calls from customers and vendors for Tier 1 tech Support

Investigating guest accounts and processing guest refund

Amazon.com, Irving, Texas

2008-2009

Safety Coordinator

Provided safety classes and training for new and current employees

Investigated incidents in the workplace

Lowering incidences rate from 50 a month to 10

Acs, Inc., Dallas, Texas

2006-2008

Help Desk Specialist

Provided bilingual support (French/English)

Support of POS printers/ Phone/ Modem /fax machines / PC hardware/ Kitchen monitors

Troubleshot hardware and software issues restaurant managers over the phone or by remote.

connection through Citrix/LANDesk software

Escalate call ticket to Level 2 according to web guide

Created updated, and managing user accounts and set up password logins / change user

ID

Followed up on all calls tickets to endure timely resolution and customer satisfaction

Assisted stores register equipment and POS program problems

Souper Salad Inc., Oklahoma City, Oklahoma

2002-2006

Assistant General Manager

Oversaw day-to-day operations

Staff supervision, purchasing, inventory, and budgeting

Accounts payable/receivable, and customer service

Responsible for maintaining and exceeding sanitation

Labor staffing, training, inventory and cost maintenance standards

Taco Bueno Inc., Oklahoma City, Oklahoma

2001-2002

Shift Manager

Assisted in managing the daily operations of the business

Including inventory management

Cash management, and entering ledger entries

Provided leadership to staff during their work shifts

Help them better fulfill customer orders as well as training programs

PROFESSIONAL SKILLS

Proficient in MS office suite (Word, Excel, PowerPoint, Windows XP)

Outlook Express

Data Entry

Excellent communication skills in French and English and plus some Spanish

Did a Marketing Research project in college and others research

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