Assistant Office

Dwayne Dixon

***Lefferts Ave, Apt B**. Brooklyn, NY 11203

H :347-***-**** C :917-***-**** ? *********@*****.***

SUMMARY OF QUALIFICATIONS

* Exceptional interpersonal skills, office etiquette and phone manners

* Strong ability to lead and train staff and mediate/resolve

conflict

* Ability to speak effectively before groups of customers

* Strong organization and analytical skills

* Proficient in Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Oct 08 - New York State Society of Certified Public Accountants

Present Desktop Support Analyst - New York, NY

* Worked with staff to resolve technical problems with desktop computing

equipment and software.

* Document and train end users hot to used business application and

answer end-user support necessary

* Installation and maintenance of the company application and hardware

systems (Included - re-imaging, upgrades, configuration fixes virus

checking etc)

* Support Desktop/Laptop hardware, software, printer and handheld

devices (Blackberry & Smartphone)

May 06 - Borough of Manhattan Community College

Dec 07 Office Managers (Student Government) - New York, NY

* Ensuring that there is adequate supply of stationery and

equipment.

* Handling Students complaints and inquiries.

* Creates and prints fax cover sheets, memos, correspondence,

reports, and other documents as necessary.

* Answers incoming telephone calls, determines purpose, and forwards

to appropriate personnel or department using outstanding customer

service skills.

Sept 03 - Borough of Manhattan Community College

May 07 College Assistant - New York, NY

* Provided administrative assistance to students and the Director of

Testing.

* Analyzed and interpreted test scores using the SKAT and CUNYVM

systems.

* Generated reports for scanning for Student Faculty Evaluation.

* Provided students with problem resolution while assisting with counter

coverage.

* Maintained testing data including processing, scoring, filing and

transmitting records on CUNYVM and SKAT.

EDUCATION

Bachelor of Technology: Computer Systems, 2007

New York City College of Technology (NYCCT) - Brooklyn, NY

Associate in Applied Science: Computer Operation, 2003

Borough of Manhattan Community College (BMCC) - New York, NY

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